Join our Team

About this opportunity:

We are looking for a Customer Project Manager (CPM) who will lead assigned customer projects securing that project goals are met, customer's expectations are fulfilled and that the customer relations are handled in the best possible way within the scope of the contract.

What you will do:

Establish the project plan baseline: define project scope, secure the necessary resources and plans and supervise all activities
Drive project execution: track project activities, supervise and handle changes, conflicts, and critical issues
Handle project finance: ensure financial system monitoring
Handle customer and partner engagement: manage customer relationship-building confidence and trust, ensure project progress
Secure delivery compliance with both contractual and business case requirements
Mentor the project team and support their professional growth
Actively seek to improve top and bottom lines, managing project finances and by identifying and driving add-on-sales opportunities
Drive improvement activities related to risk assessments and risk management
Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning
Develop the business: participate in contract preparation and to pre-sales meeting
planning

The skills you bring:

Education: Bachelor or Master of Science in Engineering, Computer Science or Equivalent
More than 10 years of experience in Telecommunication industry
Demonstrable experience of at least 7 years in customer-facing project manager role; or equivalent leadership role towards Telecom operators
Domain experience: Telecom BSS
Product Knowledge: Charging, Billing, Mediation, Catalog Manager, Order Care
Experience in systems integration projects with high number integration points requiring heavy customization and non-standard integrations is an asset
Certification: PMI© project manager certification (PMP) or equivalent
Proven problem-solving skills and good in written & spoken communication
Customer focused and desire understand business and customer needs
Professional attitude with solid ability to prioritize, manage time and deliver results
Good team player with high interpersonal skills
Financial Acumen & Analysis Skills
Customer and Market Insight
Proficiency in English, French and/or Arabic is a plus

Additional Requirements

Project management skills acquired through training, project management experience or other experience of using project management methods.
Experience related to project management methodologies, techniques and tools.
Professional competence related to the project type and the nature of the project outcome.
Experience of working within the Telecom/IS/IT industry.
Experience working with multi-national global decentralized organizations with the ability to establish good working climate in a virtual environment using phone, mail and collaboration tools as communication vehicles.
Experience/knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM.

Why join Ericsson

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Egypt (EG) || Cairo

Req ID: 779928