Kitopi is the world's leading tech-powered multi-brand restaurant. With a mission to satisfy the world's appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world's largest technology-focused investment fund, Softbank Group Corp's Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.

As a leading food-tech business, Kitopi's growth has been largely fueled by its innovative and scalable software solutions. Kitopi's kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.

With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.

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Supervise daily restaurant operations and ensure smooth service during assigned shifts.
Lead, guide, and motivate the restaurant team to deliver excellent guest experiences.
Ensure consistent compliance with company standards, SOPs, and service procedures.
Monitor guest satisfaction and handle customer feedback, complaints, and service recovery professionally.
Allocate staff responsibilities and manage floor coverage according to business needs.
Conduct pre-shift briefings and communicate daily priorities, promotions, and operational updates.
Monitor staff attendance, grooming, punctuality, and overall performance.
Ensure food quality, presentation, service standards, and restaurant cleanliness are maintained.
Coordinate with the kitchen and other departments to ensure timely and efficient service.
Monitor stock levels and support proper handling and storage of restaurant supplies.
Ensure compliance with food safety, hygiene, health and safety, and company policies.
Assist with cash handling, POS operations, daily closing procedures, and reconciliation when required.
Support training and onboarding of new team members.
Provide regular feedback and coaching to team members to improve performance.
Assist the Restaurant Manager with achieving sales, productivity, cost-control, and other operational targets.
Prepare and communicate shift reports and highlight operational issues to management.
Support restaurant opening and closing procedures.
Handle operational issues during shifts and escalate matters to the Restaurant Manager when required.
Maintain a professional and welcoming atmosphere for guests and team members.

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Minimum 5–7 years of experience in a restaurant, café, Restaurant, or hospitality environment, preferably in a supervisory role.
Strong knowledge of restaurant operations and front-of-house service.
Excellent communication and interpersonal skills.
Strong leadership and team-management abilities.
Customer-focused with a professional and positive approach.
Ability to work effectively in a fast-paced and high-volume environment.
Good problem-solving and decision-making skills.
Knowledge of food safety, hygiene, and health & safety standards.
Familiarity with POS systems and basic operational reporting.
Flexible to work shifts, weekends, and public holidays as required.
Fluency in English is required; additional languages are an advantage.

Recruitment Process and Timeline

First, you apply and let our recruiters review your profile. After reviewing, you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better. If you have been shortlisted, you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function, you may need to attend 2-3 rounds (which might include case study, role-play, trial, or live coding - this will be communicated to you in the initial conversation). Upon successful completion, your recruiter will get in touch with you to discuss the offer. We aim to take you through this process within 2-3 weeks.

Benefits

Extensive learning opportunities - we offer many hard and soft skills training to help you improve and challenge yourself
You'll have access to LinkedIn Learning, Coursera, and Mindvalley where you can choose over thousands of courses to satisfy your hunger for knowledge.
You'll be involved in customized workshops run by Kitopi Academy
You'll have a chance to work in an international, diverse, and inclusive environment
You'll be part of one of the most caring communities out there.
Finding a chance to become a shareowner with our ESOP plan (T&C Applies)
Free and unlimited access to a nutritionist because we care about you
No Dress Code!
Extended maternity and parental leave
The infamous team activities and social events are bursting with fun
Inclusive Private Health Insurance
Up to 50% discount from Kitopi brands
30 calendar days annual leave
Work from anywhere policy

So, what does it really mean to work at Kitopi

We are constantly striving to make Kitopi the best place to work in the world, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Kitopi is an equal opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0 tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company where we're all proud to work for.

Along with offices in all the markets we operate in, we also believe in a work from anywhere policy - you get to choose the environment you operate in because we believe this will help you deliver work you're proud of.

Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world's appetite.

Restaurant Supervisor