About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

About The Job

The Customer Experience Partner – Oncology contributes to and leads the oncology sales process within an assigned territory. The role is responsible for promoting Sanofi's oncology product to targeted Healthcare Professionals, ensuring optimal product knowledge dissemination, and delivering an exceptional customer experience that supports both patient outcomes and business objectives.

The Role Holder Is Expected To

Execute territory-level sales strategies aligned with national and regional commercial plans
Engage HCPs through high-quality, compliant, and scientifically accurate interactions
Build and sustain strong professional relationships with key oncology stakeholders
Monitor territory performance and adapt approaches to maximize impact
Represent Sanofi's values and commitment to patients in every customer interaction

Key Accountabilities

Sales Execution & Territory Management
Achieve and exceed assigned sales targets for the Sarclisa within the designated territory
Plan and execute a structured call cycle to ensure optimal coverage and frequency of target HCPs
Develop and implement a territory business plan aligned with brand strategy and local market dynamics
Monitor sales performance data and adjust tactics proactively to address gaps and opportunities
Customer Engagement & Experience
Deliver compelling, balanced, and compliant product presentations to oncologists, hematologists, and other relevant HCPs
Provide high-quality scientific and clinical information to support HCP decision-making
Identify and address customer needs, objections, and concerns in a professional and solution-oriented manner
Ensure a consistent and differentiated customer experience across all touchpoints
Stakeholder & Account Management
Identify, map, and prioritize key accounts and stakeholders within the territory
Build and maintain productive relationships with HCPs, hospital pharmacists, and other relevant decision-makers
Collaborate with cross-functional teams (Medical Affairs, Market Access, Marketing) to deliver integrated customer solutions
Market Intelligence & Reporting
Monitor competitive landscape and market trends within the oncology therapeutic area
Accurately record all customer interactions and activities in the CRM system in a timely manner
Provide regular territory reports and insights to line management
Compliance & Ethics
Ensure all activities are conducted in full compliance with Sanofi's Code of Ethics, local regulations, and industry codes of conduct
Complete all mandatory training and certifications within required timelines
Maintain up-to-date knowledge of pharmacovigilance obligations and report adverse events as required

About You

Education:

University Graduate with medical background.

Language Skills

High level of English proficiency and communication skill

Experience & Knowledge

Bachelor's degree in pharmacy, Medicine, Veterinary medicine or related fields.
2 years of experience in multinational pharmaceutical company.
Previous experience in Oncology/ Hematology or specialty medicine (strongly preferred)
Experience in launching new products (preferred)

Capabilities In Line With CFT (Customer Field Transformation) Competency

Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness & how to differentiate Sanofi customer experience.
Understanding and demonstrating value of products and services
Orchestrating and executing customer Multi Channel Engagement strategy.
Segmentation and Go-to-Market Strategy understanding.
Utilising customer insights for planning and execution.
Collecting customer insights
Applying Digital Capabilities to Business Solutions.
Facilitating and sustaining access to Sanofi products and services for planning and execution

Mindset & attitude 

Collaborative team player & networker (entrepreneurial)
thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success
Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.
Autonomous: Self-organized to develop new competency and capability for GTM transformation

Why choose us

Help shape the future of care for chronic and complex conditions like diabetes cardiovascular, Immunology, rare disease and others - and make a real impact at scale, with medicines that reach over 100 million people each year.
Lead a high-impact portfolio with bold ambitions and significant upcoming launches.
Drive meaningful change in a streamlined, AI-powered organization that values smart, modern ways of working.
Expand your leadership impact through cross-functional collaboration and international career paths.

Customer Experience Partner Oncology (Giza)