Role Overview

The General Manager will oversee the overall operations of La Plus Belle, ensuring excellence in service, staff management, financial performance, and brand positioning. The GM will lead the team to deliver world-class beauty and wellness experiences while driving growth and profitability.

Key Responsibilities

Operations Management

Oversee daily operations of the beauty center, spa, and fitness facilities.
Ensure compliance with hygiene, safety, and quality standards.
Develop and implement operational policies, SOPs, and service standards.

Financial & Business Development

Develop and manage budgets, financial plans, and P&L.
Identify new business opportunities, partnerships, and service expansions.
Achieve revenue and profitability targets.

Team Leadership & HR

Lead, train, and motivate a large multicultural team.
Ensure effective staff scheduling, performance reviews, and succession planning.
Foster a positive and professional work culture.

Customer Experience & Brand

Ensure outstanding customer service and handle escalations.
Maintain La Plus Belle's reputation as a luxury beauty destination.
Oversee marketing initiatives and brand-building strategies.

Reporting & Compliance

Report regularly to management on business performance.
Ensure compliance with local labor, health, and safety regulations.

Qualifications & Skills

Minimum 8–10 years experience in a senior managerial role (beauty, luxury retail, hospitality, or wellness industry).
Experience in luxury beauty, spa, wellness, hospitality, or luxury retail is highly preferred.
Strong business acumen with financial management experience.
Excellent leadership, problem-solving, and communication skills.
Bachelor's degree in Business Administration or related field (MBA preferred).
Bilingual (Arabic & English) is an advantage.