Do you want to love what you do at work Do you want to make a difference, an impact, transform peoples lives Do you want to work with a team that believes in disrupting the normal, boring, and average

If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.

Role Overview:

The Event Operations Specialist - Anti-Fraud plays a key role in protecting the integrity of the ticketing ecosystem by detecting, investigating, and mitigating fraudulent activities across event transactions, ticket transfers, and resell operations. This role ensures fair access to genuine fans, supports operational accuracy, and contributes to continuous fraud prevention improvements through data analysis and system monitoring.

Key Responsibilities

Review, investigate, and resolve potentially fraudulent transactions, account activities, or suspicious ticket transfers
Prepare detailed analyses and lists of events for ticket cancellations, user blocking, and fraud prevention actions
Identify, analyze, and report emerging fraud patterns, anomalies, or vulnerabilities to the Anti-Fraud Manager
Conduct manual reviews of system alerts and suspicious activity
Maintain accuracy, speed, and decision consistency within defined SLA and KPI targets
Prepare investigation reports, evidence summaries, and escalation documentation for management review
Participate in tool testing, fraud workflow optimization, and automation initiatives
Support the manager in day-to-day operations.
Ensure adherence to compliance standards, documentation protocols, and internal anti-fraud policies
Uphold the highest level of confidentiality, integrity, and ethical standards when handling sensitive user data and investigation materials

Requirements

Bachelor's degree in Data Analytics, Cybersecurity, or a related field is preferred
2-4 years of experience in fraud prevention, risk operations, or event ticketing operations
Strong analytical skills with attention to detail and data accuracy
Excellent communication and reporting skills
Ability to work efficiently under pressure and manage multiple investigations simultaneously
Good interpersonal, communication and presentation skills with fluency in English and Arabic