Job Purpose

JOB PURPOSE:

Manage the quality assurance initiatives, and process for all processes within all functions in the company,

with focusing the core business operations at 50 plus operations sites including supply & distribution

terminals, airports, SC locations and production plants, to ensure continuous improvement, system integrity

and customer orientation in line with the company strategies and policies.

Design, update, and monitor all the corrective actions and the consequences of process updates to eliminate

or reduce the non-conformities.

Ensure that the operational activities and Services are consistent with the requirements of Quality Operations

Manual and the regulations Industry, in addition to ADNOC DISTRIBUTION Rules and Standards. Ensure

that all applicable QMS/IMS requirements are fully implemented at all operations sections.

KEY ACCOUNTABILITIES:

Job Specific Accountabilities

Quality assurance & Audits

Supports all External & Internal Inspections performed by various agencies & regulators (IATA, GCAA,

ADAC, Customers, ISO, Internal Audit etc.) across the operations group, terminals & fuel depots.

Reports inspection results and recommendations to management and ensures closure-plan set and

completed within agreed timeframe.

Design, update, and monitor all the corrective actions and the consequences of process updates to

eliminate or reduce the non-conformities.

Carries out periodical inspections of Operations Facilities within the Company including customers

facilities as and when requested by the Group Managers.

Co-ordinates and facilitates Quality assurance Audits and other external/internal audits and inspections.

Reports inspections results and recommendations to the Managers.

Job Specific Accountabilities

Carries out inspections of different locations/job sites to ensure ISO Operational procedures are

implemented and the employees have the competencies to perform the jobs, as requested by the

Operations Managers.

Asses & inspects the existing systems to ensure all requirements are met in order to retain applicable

Certifications by external organization such as ISO, OHSAS, JIG etc.

Assess and inspect existing systems to ensure all requirements are met to retain applicable

certifications (e.g., ISO, OHSAS, JIG). Conduct gap analyses and develop action plans to address any

deficiencies. Ensure that all systems are regularly reviewed and updated to maintain compliance with

certification standards.

Prepare detailed and accurate reports on quality assurance activities, audit findings, and corrective

actions. Ensure that all documentation is clear, concise, and compliant with regulatory and company

standards.

Conduct thorough gap analyses to identify deficiencies in current processes and systems. Develop and

implement Corrective and Preventive Actions (CAPA) to address identified gaps and mitigate risks.

Monitor the effectiveness of CAPA initiatives and adjust strategies as necessary to ensure continuous

improvement and compliance with quality standards.

Identify and assess risks related to quality assurance and develop mitigation strategies to address

potential issues. Ensure that risk management practices are integrated into all quality assurance

activities.

Ensures the closeout of actions from various inspections by maintaining regular follow-ups.

Collaborating closely with site managers to verify the implementation of corrective actions and assigning

specific responsibilities to promote accountability and efficiency.

Continuous improvement & Problem solving

Investigates customer complaints and follows up corrective/preventive actions and reports to the

Managers.

Carries out inspections of different locations/job sites to ensure Operational procedures are

implemented and the employees have the competencies to perform the jobs, as requested.

Recommend, monitor, and support the continuous improvement through the tools and methods for

evaluating, identifying, and correcting any quality affecting parameter.

Investigates serious operational problems and suggests suitable solutions.
Cooperates with Training Section to continuously improve the Operations Training Manual. Provides

Training on a regular basis covering safety practices, Incident Investigations, Safety Leadership, risk

assessment and others.

Ensures that all locations follow one HSE standard from technical and operational requirements.

Quality Management System

Conduct and design training and awareness sessions for Quality Initiatives and ISO objectives,

processes, and procedures to ensure aligned understanding among the related employees.

Consult on the functions compliance to the company's Document Management System (ADMS), and

Record Management System in line with ISO 9001 requirements.

Design and update the Record Management System's policies, file plans, record classification, record

retention and disposal in accordance with the local regulations and company policy.

Internal Communications & Working Relationships

Functions
Internal Audit
Quality Control
Customer Care
Quality Management Systems
Business Information Systems
Policies & Procedures

External Communications & Working Relationships

External Audit
Certificate Issuers

Minimum Qualification

Bachelor's degree in an engineering discipline.

Minimum Experience, Knowledge & Skills

8 or more years of experience in quality management preferable in oil and gas retail industry
Thorough understanding of ISO 9001 quality requirements
Hands-on Continuous Improvement, and Business Process Re-Engineering

Revenues/ Budget: As per approved financial budget

Direct Reports: As per organization chart

Indirect Reports: As per organization chart

Professional Certifications

Must Have: ISO 9001

ISO 9001 auditor Certifications etc..

Specialist, Quality Assurance