Job Description

Scope and Objectives

This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.

Key Deliverables And Responsibilities

Ensure correct grooming standards are followed at all times
Exceed guest satisfaction by knowing preferences and update profiles
Maintain detailed knowledge of the restaurant menu & daily specials at all times
To be familiar with the beverage service including glasses used and appropriates garnishes
Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
Anticipate and service of guests requirements at all times
Following up daily financial targets of area/division
Use opening and closing checklist to ensure smooth opening and closing of the venue
Ensure service stations are constantly cleared and re-stocked during service
Serve and clear food and beverage items in an unobtrusive and professional manner
Present menus in a proactive manner
To feel empowered and accountable within the work place
Keep manager on duty updated of any guest feedback so they can update the Glitch Report
Maintains the HACCP & FIFO standards as required by the regional governing body
Follow Hotel Evacuation Policy in case of an Emergency
Attend all necessary briefings and training sessions as instructed by the Manager
Handle financial procedures according to guidelines set by the finance department
Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
All issues and negative guest feedbacks needs to be properly reported on glitch system
Follow care program at all times, and report issues through the system to maintenance

Qualifications

Knowledge and Experience

Minimum of 1 year or more of relevant experience as a waiter/waitress in a professional food and beverage environment
Comprehensive knowledge of food and beverage service, including menu items, preparation methods, ingredients, portion sizes, and pricing
Luxury hospitality experience is highly desirable
Proficiency with point-of-sale (POS) systems and basic financial transaction handling
Current Food Hygiene Certificate or equivalent HACCP certification

Competencies

Ability to ensure that the hotel's standards, policies, and procedures within food and beverage operations are consistently applied.
Ability to prioritise and organise work assignments, delegate responsibilities, and manage multiple tasks simultaneously.
Ability to motivate food and beverage colleagues and maintain a cohesive, collaborative team environment.
Ability to think clearly, analyse situations, and resolve problems whilst exercising sound judgement.
Ability to focus and pay meticulous attention to detail in all service delivery aspects.
Ability to suggest and upsell food and beverage venues, menu items, beverages, and wines appropriately.
Ability to ensure security and confidentiality of guest and hotel information at all times.
Comprehensive knowledge of bar layout, table and station numbering systems, proper table set-ups, room capacity, hours of operation, price ranges, and dress code requirements.
Excellent interpersonal and communication skills with the ability to engage guests professionally and courteously.
Strong problem-solving abilities and capacity to anticipate guest needs and respond proactively to service challenges.

Personal Attributes

Exceptional personal presentation and grooming standards
Ability to remain calm and professional under pressure during peak service periods
Flexibility to work varied shifts, including evenings, weekends, and public holidays as required

Food & Beverage Waiter/ess