Organization- Park Hyatt Dubai

Summary

Main Duties:

Welcome and greet guests in a warm, professional, and personalized manner, creating a positive first impression and maintaining appropriate five-star service etiquette.
Manage restaurant reservations, table allocations, seating plans, and waiting lists, ensuring efficient use of available tables while considering guest preferences and operational requirements.
Escort guests to their assigned tables and present the dining venue appropriately, ensuring menus, seating arrangements, and table settings are ready before seating.
Maintain accurate knowledge of restaurant operating hours, menus, promotions, special events, dress codes, and hotel facilities to confidently assist with guest enquiries.
Recognize returning guests, VIPs, special occasions, and individual preferences, communicating relevant information discreetly to the service team to support a personalized dining experience.
Coordinate closely with restaurant managers, supervisors, waiters, kitchen colleagues, and other departments to manage guest flow and ensure smooth communication during service.
Monitor table availability and restaurant occupancy throughout the shift, providing guests with realistic waiting times and appropriate updates during busy service periods.
Answer telephone calls and respond to reservation enquiries, amendments, cancellations, and special requests professionally and accurately in accordance with established procedures.
Handle initial guest feedback or concerns with professionalism, tact, and discretion, taking appropriate action or escalating matters to the restaurant supervisor or manager when required.
Maintain the reception, entrance, menus, reservation records, and hostess desk in a clean, organized, and presentable condition that reflects luxury hospitality standards.
Support the Food & Beverage team with special arrangements, celebrations, VIP requirements, and group reservations, ensuring relevant details are communicated before guest arrival.
Bid farewell to departing guests in a courteous and genuine manner, seeking feedback where appropriate and ensuring the dining experience concludes on a positive note.

Qualifications

High school diploma or equivalent; a Diploma in Hospitality, Hotel Management, Food & Beverage Service, or a related field is preferred.
Minimum 1–2 years of relevant experience as a Hostess or in a guest-facing role, preferably within a five-star hotel, luxury resort, or upscale restaurant environment.
Excellent communication and interpersonal skills, with a confident and professional manner when interacting with guests from diverse nationalities and cultural backgrounds.
Good knowledge of restaurant reservations, seating arrangements, guest handling, and basic Food & Beverage operations; experience with restaurant reservation systems is an advantage.
Professional appearance with excellent grooming standards, etiquette, attention to detail, and a warm guest-focused personality suited to a luxury hospitality environment.
Strong organizational and multitasking abilities, with the flexibility to work under pressure during busy service periods and across shifts, weekends, and public holidays.

Hostess