We are looking for an E-Commerce & Marketplace Operations Executive to manage the day-to-day operations of our e-commerce store and marketplaces, including Zid, Amazon, Trendyol, and other sales channels.

The role will be responsible for the full order lifecycle — from receiving and processing orders to fulfillment, shipping, delivery, inventory coordination, and resolving operational issues.

The ideal candidate should be highly organized, hands-on, and capable of coordinating effectively between the warehouse, branches, customer service, marketplaces, and logistics partners.

Requirements

Key Responsibilities

E-Commerce & Order Fulfillment

Manage and monitor daily orders through the Zid Dashboard
Review and process incoming orders and ensure they are ready for fulfillment
Manage the complete order lifecycle from order receipt to picking, packing, shipping, and delivery
Coordinate Picking, Packing & Order Fulfillment with the warehouse team
Monitor pending and delayed orders and take immediate action to resolve issues
Handle operational issues related to missing items, incorrect orders, cancellations, exchanges, and returns
Ensure orders are processed and shipped within the required turnaround time

Marketplace Operations

Manage daily operations across Amazon, Trendyol, and other marketplaces
Process and monitor marketplace orders according to each platform's requirements and SLA
Ensure order and shipment statuses are updated accurately
Monitor marketplace cancellations, returns, delayed orders, and fulfillment issues
Coordinate inventory availability across the website and marketplaces
Identify and resolve operational issues that may negatively impact marketplace performance
Coordinate issues related to SKUs, barcodes, product mapping, and inventory synchronization

Inventory & Branch Coordination

Monitor inventory availability across the e-commerce store and marketplaces
Coordinate with the warehouse and branches to ensure stock availability
Manage and follow up on stock transfers and replenishment between the warehouse and branches
Monitor low-stock and out-of-stock items and escalate when replenishment is required
Identify and resolve discrepancies between physical and system inventory
Ensure accurate SKU and barcode mapping across all sales channels

Shipping & Logistics Operations

Manage daily operational coordination with courier and logistics partners
Ensure orders are assigned to the appropriate shipping provider
Monitor AWB creation, shipment pickup, delivery, and shipment status
Follow up on delayed, failed, or returned shipments
Coordinate with couriers, warehouse, and customer service teams to resolve delivery issues
Monitor recurring shipping problems and escalate them when required

Operations Control & Reporting

Ensure accurate and timely order status updates across all systems and marketplaces
Conduct daily follow-ups on pending, delayed, and exception orders
Coordinate between E-Commerce, Marketplaces, Warehouse, Branches, Customer Service, and Logistics
Prepare operational reports covering order fulfillment, delays, cancellations, returns, and operational errors
Identify recurring operational issues and implement corrective actions
Recommend process improvements and automation opportunities to increase efficiency and reduce manual work

Requirements

2-4 years of experience in E-Commerce Operations, Marketplace Operations, Order Fulfillment, or a similar role
Hands-on experience in order processing, inventory management, fulfillment, and logistics operations
Experience with Zid is highly preferred
Experience with Amazon Seller Central and other marketplaces is preferred
Good understanding of Order Fulfillment, Inventory Management, and Marketplace Operations
Familiarity with SKU management, barcodes, inventory synchronization, and stock transfers
Good knowledge of Excel / Google Sheets
Strong organizational, follow-up, and problem-solving skills
Ability to manage a high volume of orders and coordinate across multiple teams
Strong attention to detail and ability to take ownership of daily operations

Key Performance Indicators (KPIs)

On-Time Fulfillment Rate
Order Accuracy
Marketplace SLA Compliance
Pending & Delayed Orders
Order Cancellation Rate
Inventory Accuracy
Stock Availability
Return & Failed Delivery Rate
Issue Resolution Time
Overall Operational Efficiency