We're Hiring: Business Operations Associate

Employment Type: Full-Time

Level: Entry-Level to Mid-Level

We are seeking a proactive, analytical, and highly organized Business Operations Associate to support day-to-day business operations, improve internal processes, coordinate cross-functional activities, and provide accurate reporting and operational insights. The role will work closely with Business Development, Sales, Finance, Operations, Product, and other internal teams to ensure efficient business execution. Current Malaysia-based Business Operations roles commonly involve operational support, reporting, process improvement, stakeholder coordination, and data analysis. (Jobstreet Malaysia)

Key Responsibilities

• Support daily business operations and ensure operational activities are completed accurately and on time.

• Coordinate with internal teams to ensure smooth execution of business processes and activities.

• Monitor operational performance, KPIs, sales activities, service levels, and business metrics.

• Prepare regular operational reports, dashboards, presentations, and management updates.

• Collect, organize, validate, and analyze business data to identify trends and opportunities.

• Assist in developing and maintaining operational processes, workflows, and standard operating procedures.

• Identify process gaps, inefficiencies, bottlenecks, and areas for operational improvement.

• Support process improvement and automation initiatives to increase efficiency and reduce manual work.

• Work closely with Sales, Marketing, Finance, Customer Service, Product, and other teams on cross-functional projects.

• Coordinate business requests, follow-ups, approvals, documentation, and operational deliverables.

• Maintain accurate business records, databases, reports, and documentation.

• Track project timelines, action items, dependencies, and outstanding operational issues.

• Assist with business planning, forecasting, performance tracking, and operational analysis.

• Monitor business transactions, orders, cases, requests, or workflows depending on operational requirements.

• Investigate operational discrepancies and coordinate with relevant teams to resolve issues.

• Support management with data-driven insights and recommendations for business decisions.

• Assist in preparing presentations, business reviews, meeting materials, and performance reports.

• Coordinate with external partners, vendors, clients, or service providers when required.

• Support new initiatives, product launches, business expansion, and operational projects.

• Maintain confidentiality of business, customer, financial, and operational information.

• Identify opportunities to improve customer experience, operational efficiency, and business performance.

Requirements

• Previous experience in Business Operations, Operations, Business Analysis, Sales Operations, Project Coordination, Administration, or a related field is preferred.

• Strong analytical and problem-solving skills.

• Excellent organizational and time-management abilities.

• Strong proficiency in Microsoft Excel, PowerPoint, Word, and Microsoft 365.

• Experience with data analysis, reporting, dashboards, and performance tracking.

• Knowledge of Power BI, SQL, CRM, ERP, or business intelligence tools is an advantage.

• Strong understanding of business processes, operational workflows, and process improvement.

• Excellent communication and stakeholder-management skills.

• Ability to work effectively with multiple departments and cross-functional teams.

• Strong attention to detail and accuracy when handling business data and documentation.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Proactive mindset with the ability to identify problems and recommend practical solutions.

• Ability to work independently while collaborating effectively with team members.

• Strong presentation and business-reporting skills.

• Familiarity with Agile, project management, Lean, Six Sigma, or process improvement methodologies is an advantage.

• Bachelor's degree in Business Administration, Management, Economics, Finance, Operations Management, Information Systems, or a related field is preferred.

• Fresh graduates with strong analytical, communication, and organizational skills may be considered for suitable entry-level opportunities.

What We Offer

• Opportunity to gain broad exposure to Business Operations, Strategy, Process Improvement, Data Analysis, and Business Management.

• Opportunity to work closely with Sales, Finance, Marketing, Product, Technology, and senior management teams.

• Hands-on experience with business reporting, operational analytics, process optimization, and cross-functional projects.

• Exposure to business transformation, automation, digital tools, and data-driven decision-making.

• Career progression into Senior Business Operations Associate, Business Operations Executive, Business Analyst, Operations Manager, Business Operations Manager, Strategy & Operations Manager, or Business Operations Lead roles.

• A collaborative, analytical, and fast-paced working environment.

• Professional training, mentorship, skill development, and career growth opportunities.

• Competitive compensation, performance incentives, and comprehensive benefits package.