Additional Information

Job Number 26128647

Job Category Sales & Marketing

Location Ras Abu Abboud Street, PO Box 26662, Doha 26662, QatarVIEW ON MAP

Schedule Full Time

Located Remotely N

Position Type Management

Job Summary

Leads and manages all day-to-day activities related to the catering sales function with a focus on building long-term, value-based group customer relationships that enable achievement of property sales objectives. Provdes support for catering sales activities for larger, more complex accounts. Monitors and manages against team catering sales goals and makes recommendations on goals for direct reports. Creates opportunities to grow the account base through customer interactions.

CANDIDATE PROFILE

Education And Experience

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 8 years experience in the sales and marketing or related professional area.

OR

4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 6 years experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

Works with sales leader to ensure understanding of catering sales strategy and effective implementation of this strategy for the property.
Works with catering sales team to create and implement a catering sales plan addressing revenue, customers and the market for the segment.
Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
Recommends booking goals for sales team members.

Managing Sales Activities

Monitors all day to day activities of direct reports.
Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
Participates in sales calls with members of sales team to acquire new business and/or close on business.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals.
Assists Revenue Management with completing accurate six period projections.
Reviews guest satisfaction results to identify areas of improvement.

Building Successful Relationships

Develops and manages relationships with key stakeholders, both internal and external.
Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Ritz-Carlton Global Sales Organization Managers and accounts.
Interacts with guests to obtain feedback on product quality and service levels.
Meets with guests during pre- and post-event meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

Managing and Conducting Human Resource Activities

Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
Utilizes all available on the job training tools for employees.
Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

Additional Responsibilities

Executes and supports the brand's Customer Service Standards and property's Brand Standards.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Com mais de 100 hotéis premiados pelo mundo, o Ritz-Carlton Ladies and Gentlemen cria experiências excepcionais que acompanham os hóspedes muito após a estadia. Atraindo os melhores profissionais de hotelaria do mundo, que selecionam memórias duradouras, acreditamos que todo mundo alcança o sucesso quando tem a possibilidade de exercer criatividade, gentileza e compaixão.

Todos os dias, estabelecemos o padrão para um serviço de luxo especial prestado em todo o mundo, nos orgulhando de proporcionar excelência nos cuidados e no conforto de nossos hóspedes.

Seu papel será o de assegurar que os padrões ouro do The Ritz-Carlton sejam atendidos com a maior elegância e cuidado todos os dias. Estes padrões são a base do The Ritz-Carlton e nos orientam a melhorar a cada dia. Eles servem como fundação, e nossa crença na cultura interna que leva ao sucesso que rendeu a reputação do The Ritz Carlton como líder global em hotelaria de luxo. Como parte do nosso time, você aprenderá e demonstrará estes padrões ouro, que incluem nossa promessa para com os funcionários, nossa crença fundamental e nosso valores de atendimento. Nossa promessa para você é que oferecemos a chance de ter orgulho do seu trabalho e de quem trabalha com você.

Ao entrar para o The Ritz-Carlton, você se junta a um portfólio de marcas da Marriott International. Esteja onde pode realizar seu melhor trabalho, agir conforme seu propósito, fazer parte de uma incrível equipe global e se tornar a melhor versão de quem você é.

Dir-Catering Sales