Use Cases, Agile Methodologies, User Stories, Activity Diagrams, Uml, Scrum, System Analysis, Requirement traceability, BABOK standards, Kanban, EPICs, Process Design

BPM, Lean Six Sigma Green Belt, Power BI Basic Knowledge, CBA, Document Management Systems, Workflow Process Modeling Tools, Visio or Process Mapping Software, Microsoft Office Suite, CBPA, ISO 9001 Internal Auditor

change management, Business Process Analysis, process mapping tools, Documentation