Job Purpose

To supervise and ensure the effective delivery of day-to-day HR Operations activities across the employee lifecycle, ensuring accurate employee data, timely payroll inputs, proper personnel administration, compliance with Egyptian Labour Law and company policies, and a high level of service to employees and internal stakeholders.

Key Responsibilities

Personnel Administration
Supervise the full employee lifecycle from hiring through separation, ensuring all processes are completed accurately and on time.
Manage employment contracts, renewals, probation confirmations, promotions, transfers, and termination processes.
Ensure employee personnel files are complete, accurate, confidential, and regularly audited.
Manage Social Insurance and Labour Office documentation and follow up with relevant governmental authorities.
Prepare official HR letters, employment certificates, and other legal employment documents.
Ensure compliance with Egyptian Labour Law, Social Insurance regulations, and company HR policies and procedures.
Ensure proper documentation and clearance of employee exits, including leaver checklists and final settlements.
Provide guidance and support to employees and managers on HR operational policies and procedures.
Payroll Operations
Review and validate monthly payroll inputs to ensure accuracy, completeness, and timely processing.
Coordinate with Payroll and relevant stakeholders to ensure all employee changes are properly reflected in payroll.
Monitor payroll-related changes including new hires, resignations, allowances, deductions, and unpaid leave.
HR Operations
Supervise attendance, leave, and employee balance administration, ensuring accurate and timely updates.
Ensure the accuracy and integrity of employee data within Oracle HR and other HR systems.
Monitor HR transactions and ensure all employee movements and changes are properly recorded.
Prepare and maintain HR operational reports, dashboards, and workforce data as required.
Monitor HR service delivery and ensure employee requests and inquiries are handled within agreed timelines.
Identify opportunities to streamline HR processes, improve efficiency, and reduce manual activities.
Support HR digital transformation initiatives, including system enhancements, automation, and process digitization.
Develop and maintain HR Operations SOPs, process guidelines, and documentation.
Team Supervision & Stakeholder Management
Supervise, guide, and support the HR Operations team to ensure effective workload distribution and timely delivery of services.
Set clear priorities and monitor the team's performance against agreed objectives and service standards.
Ensure effective coordination with HRBPs, Talent Acquisition, Total Rewards, Finance, and other relevant functions.
Act as a point of escalation for complex HR Operations and employee-related matters.
Promote a high level of accuracy, confidentiality, responsiveness, and customer service within the HR Operations function.
Compliance & Continuous Improvement
Ensure HR Operations practices are aligned with applicable labour laws, social insurance regulations, and internal policies.
Support internal and external HR audits and ensure required documentation is readily available.
Monitor compliance gaps and recommend corrective actions where required.
Review existing HR processes and recommend improvements to enhance efficiency, accuracy, and employee experience.
Maintain strict confidentiality and security of employee information and HR records

Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field.
5-7 years of relevant HR Operations / Personnel experience, preferably within a structured corporate environment.
Previous supervisory or team leadership experience is preferred.
Strong knowledge of Egyptian Labour Law and Social Insurance regulations.
Practical experience with payroll processes and HRIS, preferably Oracle.
Strong proficiency in Microsoft Office, particularly Excel.
Experience in HR process improvement and digital HR initiatives is an advantage

HR Operations Supervisor