Role Description

The candidate in this position is responsible for checking in and checking-out residence guests in a friendly, caring, and professional manner. At all times, he/she must display a professional and positive image of the Residence as they play a crucial role in the first and last impression the guest receives of the hotel.

Key Responsibilities

Check in the arriving guests and check out the departing guests in a friendly, caring and professional manner.
Upon check-in, register guests and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards and baggage handling. Use suggestive selling techniques to sell rooms and to promote other services of the residence. Verify the guest's method of payment and follow established credit-checking procedures or refer cash handling payments to cashiers.
Upon the departure of guests, process the guest check-out procedures. Inquire about last-minute charges. Receive payment from guests. Settle the guest account and give a copy of the invoice.
Handle all front office cashiers transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages, or dealing with complaints.
Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins, and special requests.
Keep themselves informed of product and service knowledge as well as the residence's daily activities.
Possess a working knowledge of the room reservation procedures.
Maintain the neatness of his/her working area.

Desired Skills & Qualifications

Ability to work and communicate in a multinational environment, including oral and written language skills in English; Any additional languages are an advantage.
Operational knowledge of the role.
Luxury Hotel Experiences are preferred.
Communication skills.
Ability to work in a fast paced environment and multitask
Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel, and PowerPoint)
Passion for hospitality and the European elegance of service.
Okay with working rotational shifts and okay with working up to 15 days a month night shifts (11 pm-8 am).

Front Office Agent