Job Purpose

To provide exceptional holiday planning and travel consultation services by promoting and selling holiday packages, cruises, hotels, tours, and other leisure travel products of Cozmo Travel, collaborating with local vendors and agents.

Key Responsibilities

Sales & Business Development

Promote and sell domestic and international holiday packages, cruises, hotels, tours, transfers, travel insurance, and other leisure travel products.
Achieve or exceed individual sales and revenue targets through effective sales techniques and customer engagement.
Identify customer needs and recommend customized travel packages to maximize sales opportunities
Cross-sell and upsell value-added products and services to increase revenue.
Convert enquiries into confirmed bookings through professional consultation and timely follow-up.

Customer Service

Provide personalized holiday recommendations based on customer preferences, budget, and travel requirements.
Deliver exceptional customer service throughout the entire booking journey.
Handle customer enquiries, amendments, cancellations, and complaints professionally and efficiently.
Build long-term relationships with customers to encourage repeat business and referrals.
Maintain regular communication with customers before, during, and after travel to ensure satisfaction.

Booking & Reservation Management

Prepare holiday quotations, itineraries, and travel proposals as per the clients need.
Ensure all reservations and documentation comply with Cozmo Travel and supplier requirements.
Coordinate with airlines, hotels, cruise operators, destination management companies (DMCs), and other travel partners to ensure smooth travel arrangements.
Maintain accurate customer records and booking information in CRM and reservation systems.

Product Knowledge & Market Awareness

Stay updated on holiday destinations, cruise products, travel trends, supplier promotions, and industry developments
Develop strong knowledge of seasonal offers, visa requirements, travel regulations and other promotions.
Recommend suitable alternatives based on customer preferences and travel conditions.

Team Collaboration

Work closely with sub-agents and support departments to deliver seamless customer experiences.
Share product knowledge, sales opportunities, and best practices with team members.

Requirments

Minimum 1 year of experience in leisure travel, holiday sales, travel consultancy, or a similar role.

Strong knowledge of GDS systems, including Amadeus and/or Galileo.

Proficiency in Microsoft Office and online booking platforms.

Good knowledge of domestic and international holiday destinations, visa requirements, and travel regulations.

Excellent organizational skills with the ability to manage multiple bookings simultaneously.

Strong problem-solving skills and the ability to handle travel changes and customer concerns effectively.

Strong sales, negotiation, communication, and interpersonal skills.

Passion for travel and extensive destination knowledge.

Travel Consultants - Holidays