JOB PURPOSE

Plans and manages efficient operation of lube service at retail Lube operations ensuring high-quality servicedelivery within the assigned geographical locations to ensure achievement of sales/ revenue targets/ operationalefficiencies, optimum client experience and quality standards in line with the corporate guidelines and retailstrategy., effective coordination between stake holders, finance, IT and business co runners. This role involvesimplementing contracts and agreements, managing employee well-being, meeting operational requirements,
and enhancing IT systems based on business needs and market intelligence.

KEY ACCOUNTABILITIES

HSSE

u2022 Ensure following of ADNOC HSE rules and regulations regarding fire, safety and environment, as wellas Municipality rules and regulations. Make sure all staff are aware of these rules and regulations andfollows them strictly.
u2022 Ensure all facilities are clean and tidy. Manage coordination with the cleaning service provider toaddress any issues. Report and record any incidents on time and take appropriate actions.
u2022 Ensure the department adheres to the dress code as specified by Management.

Sales Management

u2022 Ensures the achievement of budgeted area sales, gross margin and operational cost targets andmanage inventory shrinkage, cash reporting targets and balancing of daily banking transactions toachieve efficient financial management.
u2022 Ensures that the price changes are implemented to achieve the operational efficiencies.
u2022 Implement and train the team on various sales techniques, including upselling and cross-selling.
u2022 Identify and pursue new business opportunities within the B2B sector to expand our client base andmarket presence in coordination with business development team.

u2022 Lead efforts to introduce new products to the market, including training the team on new productfeatures and benefits, and developing strategies to promote these products effectively.

Operations Management

u2022 Plans and manages the overall performance of all Retail Lube activities within assigned region tooversee their operations, implement improvements and report performance to manager in order tosupport the achievement of profitability and quality standards.
u2022 Manages the effective resource planning of all stations/ facilities ensuring timely availability of allmaterial and adequately trained staff to manage peak hours and assure the delivery of optimum clientexperience across all locations within the assigned area at all times.
u2022 Collaborate with HR to plan and execute recruitment strategies to increase manpower based on salestrends and customer footfall. Ensure the team is adequately staffed to meet business demands.
u2022 Manage the procurement of lube-related accessories and supplies. Negotiate with suppliersto secure the best prices and terms
u2022 Implement and monitor contracts and agreements with suppliers and service providers, Ensurecompliance with contractual terms and conditionsEnsures that all stock lines are maintained inaccordance with approved plans and set guidelines and promotional programs implemented in a timelyand orderly fashion.
u2022 Ensures stock wastage and shrinkage is maintained to the absolute minimal level to achieve optimumutilization of resources and operational efficiencies.
u2022 Assess existing and future manpower and facility requirements in accordance with upcoming projectscarried out near the lube change facilities that would boost or hinder demand and proactively alertmanagement for corrective action.
u2022 Advises on the necessary actions to be taken and recommends improvements to existingfacilities/equipment where necessary to continually maintain world class quality standards, in line withthe ADNOC brand image.
u2022 Plans and undertakes regular inspection visits to each facilities including inspection of building,equipment, safety and fire prevention practices and provision of customer service, checking availabilityof products, relevant items and submitting inspection reports to management for furtherreference/action.
u2022 Analyses various reports and records, such as daily statement of stocks and sales, record books andreconciliations as well as maintain the stock taking process to avoid shortage and/or excess across theassigned area to review performance and take corrective action to support alignment with definedoperational excellence standards.
u2022 Conduct random audits of stock control statements and cash against records, investigating reasonsbehind differences in amounts, preparing justifications and reporting to management.
u2022 Ensures effective implementation of all inventory management policies and procedures to supportachievement of operational efficiencies and cost optimizations.
u2022 Organize events to make positive impact on employees.
u2022 Foster a positive work environment and promote employee well-being. Address employee concernsand provide support as needed.
u2022 Develop and implement standard operating procedures (SOPs).
u2022 Coordinate with IT teams to ensure smooth operation of IT systems. Enhance IT systemsbased on business requirements and market intelligence
u2022 Conduct market intelligence studies to identify trends and opportunities.

u2022 Monitor the collection of used oil in compliance with environmental regulations.

Promotions and Advertising

u2022 Implement the promotional activities in conjunction with the marketing plan for organizing sales andservice promotion activities across all the facilities.

Work Environment:

u2022 This role requires working in a dynamic and fast-paced environment.
u2022 Frequent travel to various service station locations as and when required

Service Level Agreements

u2022 Manages the execution of service level targets and direct the coordination with all functions to meetcustomer service expectations.

Customer Experience

u2022 Promotes an appropriate sales and service culture across the defined area of responsibility whichexceeds customer expectations in a cost-effective manner.
u2022 Ensures provision of training for all staff on services to assure achievement of optimum clientexperience.

Relationship Management

u2022 Maintain key business relationships with all relevant external/internal entities and all sections with the
highest standards of business ethics, whilst promptly attending to all critical issues in-order to ensure
the services required by the organisation are delivered in the most effective manner.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

Minimum Qualification

u2022 Bacheloru2019s Degree in Business Administration, Marketing or equivalent.

u2022 UAE driving license.

Minimum Experience & Knowledge & Skills

u2022 10 years of sales and marketing experience in Retail industry with atleast 5 years of managing teamsin Fuel/ Energy/ Oil and Gas sector.
u2022 Excellent communication and negotiation skills, both written and verbal.
u2022 Ability to build and maintain strong relationships with clients and stakeholders.
u2022 Demonstrated knowledge of the oil and gas market trends, opportunities, and challenges.

Team Leader, Retail Lube