Position Summary

Our jobs aren't just about providing personalized service. Instead, we want to create exceptional, memorable, and bespoke experiences for our distinguished guests. Our Executive Butlers take the initiative to anticipate guest needs and deliver highly personalized services throughout every stage of the guest journey. They serve as dedicated ambassadors of luxury hospitality, ensuring every interaction reflects the highest standards of professionalism, discretion, and attention to detail.

Executive Butlers are empowered to coordinate a wide range of guest services, including managing special requests, arranging personalized experiences, overseeing room readiness, facilitating seamless arrivals and departures, and serving as the primary point of contact for VIP guests. Whether responding to guest inquiries, coordinating with hotel departments, handling confidential matters, or providing expert local recommendations, the Executive Butler transforms every service touchpoint into a unique and memorable experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding luxury service standards, and ensuring your uniform, personal appearance, and communications reflect the highest level of professionalism. Executive Butlers are expected to remain highly visible and engaged throughout their shifts, moving throughout the property, assisting guests directly, and coordinating operational activities. Performing these responsibilities with excellence and consistency is essential to delivering remarkable guest experiences and achieving business objectives.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent. Hospitality degree or related education preferred.

Related Work Experience: Previous experience in luxury hospitality, guest relations, butler service, front office operations, or a customer-facing role preferred.

Supervisory Experience: No supervisory experience required.

License or Certification: None required.

Preferred Skills

Exceptional guest service and relationship-building skills
Strong attention to detail and anticipation of guest needs
Excellent verbal and written communication skills
Ability to maintain discretion and confidentiality
Strong organizational and multitasking abilities
Knowledge of luxury hospitality standards and VIP guest service practices
Ability to work flexible schedules, including weekends and holidays

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.