Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today's global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

About The Application Process

At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Barista.

The Barista at Raffles & Fairmont Doha is responsible for preparing and serving high-quality coffee, tea, and other beverages while delivering exceptional five-star hospitality and personalized guest service.

The role involves preparing espresso-based drinks, specialty coffees, and other beverages according to established recipes and quality standards. The Barista maintains cleanliness and organization of the coffee station, operates coffee machines and equipment, monitors stock levels, and ensures compliance with food safety and hygiene standards.

The position also requires excellent communication skills, attention to detail, product knowledge, and the ability to anticipate guest needs while creating a welcoming and memorable experience in line with the luxury standards of Raffles and Fairmont.

Key Responsibilities:

Prepare and serve high-quality coffee, espresso, tea, and specialty beverages according to hotel standards
Provide exceptional five-star customer service and create memorable guest experiences
Take guest orders accurately and respond professionally to special requests
Demonstrate strong knowledge of coffee varieties, brewing techniques, and beverage preparation
Operate and maintain coffee machines, grinders, and other beverage equipment
Ensure cleanliness, hygiene, and proper organization of the coffee station
Maintain consistent beverage quality, taste, temperature, and presentation
Monitor inventory, replenish supplies, and report stock shortages
Follow food safety, sanitation, and health regulations
Handle guest complaints and resolve service issues professionally
Coordinate with Food & Beverage team members to ensure efficient service
Promote menu items and recommend beverages based on guest preferences
Follow hotel policies, procedures, and luxury service standards
Contribute to achieving guest satisfaction and departmental operational goals

Qualifications

What will you bring to this role

High school diploma or equivalent qualification
Previous experience as a Barista or in Food & Beverage operations, preferably in a luxury hotel
Knowledge of coffee preparation, espresso machines, brewing methods, and beverage service
Strong understanding of coffee varieties, specialty drinks, and beverage presentation
Excellent customer service and communication skills
Good command of English; additional languages are an advantage
Ability to work in a fast-paced, multicultural environment
Strong attention to detail and commitment to quality
Knowledge of food safety, hygiene, and sanitation standards
Professional appearance and positive attitude
Ability to work flexible shifts, including weekends and public holidays
Strong teamwork, time management, and problem-solving skills
Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected
Create an environment where colleagues are empowered, supported and recognized

Additional Information

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.