Job Description

We are seeking an experienced and service-focused VIP Patient Experience Supervisor to oversee patient meal service operations within a prestigious healthcare facility serving VIP and royal patients. The role is responsible for supervising the patient hostess team, ensuring accurate meal delivery, compliance with prescribed diets and allergen requirements, exceptional patient service standards, and adherence to food safety and infection control protocols.

Key Responsibilities

Supervise daily patient meal service operations, including meal dispatch, delivery, and collection.

Allocate and coordinate VIP Patient Hostesses according to operational requirements and patient needs.

Conduct daily team briefings on meal schedules, special diets, allergies, patient preferences, and service priorities.

Ensure meal trays are accurate and compliant with approved diet codes, allergies, and special dietary requirements.

Coordinate with Dietitians, Nursing Teams, Kitchen Operations, and Catering Management to resolve meal-related issues.

Monitor meal delivery timelines and ensure service standards are consistently achieved.

Ensure excellent VIP patient service through professionalism, discretion, confidentiality, and cultural sensitivity.

Supervise staff attendance, grooming, conduct, performance, and compliance with company standards.

Provide coaching, training support, and on-the-job guidance to team members.

Manage patient feedback, service concerns, complaints, and corrective actions.

Ensure compliance with HACCP, food safety, infection control, hygiene, and hospital policies.

Maintain accurate records relating to meal services, complaints, incidents, training, and operational reporting.

Support audits, inspections, quality improvement initiatives, and continuous service enhancement programs.

Job Requirements

Education

Diploma or Bachelor's Degree in Hospitality, Food Service Management, Healthcare Administration, Nutrition, or a related field preferred.

Experience

Minimum 2-5 years of supervisory experience in healthcare catering, hospital food services, hospitality, VIP services, or institutional catering.
Experience leading frontline service teams in a high-standard service environment.
Previous healthcare or patient meal service experience is highly desirable.

Knowledge & Skills

Strong understanding of food safety, HACCP, allergen management, and infection control practices.
Excellent leadership, team supervision, and staff coordination skills.
Strong customer service and patient focused approach.
Ability to manage multiple priorities in a fast-paced environment.
Good problem solving, planning, and decision-making abilities.
Effective verbal and written communication skills in English.
Additional language skills are an advantage.
Proficiency in service documentation and operational reporting.

Core Competencies

Team Leadership & Coaching
VIP Patient Service Excellence
Attention to Detail
Operational Planning & Coordination
Complaint Resolution
Food Safety Compliance
Communication & Stakeholder Management
Professionalism & Confidentiality
Cultural Sensitivity
Time Management

Working Conditions

Full-time, roster-based position.
Ability to work shifts, weekends, and public holidays as required.
Compliance with medical fitness, vaccination, and mandatory healthcare training requirements.
Must maintain professional appearance, hygiene standards, and approved uniform requirements.

VIP Patient Hostess Supervisor