4. KEY ACCOUNTABILITIES:
Description
Performance Indicators

Manage and analyse accounts, invoices, and
payments process adjustments and reversals
were improperly billed or if payments were
incorrect.

Investigate and resolve issues related to billing
disputes and inquiries, discrepancies, and
Prepare and process refund requests for any
customer or company.

Bill on a timely manner

Minimize the Estimate invoices by
meter rectifications.

Quality and efficiency of Billing,
Account management and
Operational Support

Maintain low DSO of less than 45
days.

Reconcile accounts of Individual customers
and companies

Escalate new issues to upper management that
require attention or action plan.

Responsible for specialized processes and
accounts.

Monitor the reminder notice system sent out
to customers daily via various means.

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Ensure accurate & timely collections for the
Overdue in accordance with credit control &
collection policies.
Monitor and reconcile online customer
payments to identify any irregular online
activity to prevent fraudulent payment and
losses.

Perform daily payment reconciliation against
the bank account.

Prepare the weekly and monthly reporting for
the upper management.

Manage the meter read and billing exception
on a daily and monthly basis.

Monitor and escalate daily to O&M Team the
newly deficient meters for resolving the errors.
Ensure the quality and accuracy of the invoices
issued.

Provide support to different departments in
relation to inquiries and processes.

Management of any change requests by system
or process.
support on issuing of the Monthly
Management Reports Invoicing Report,
KPI, DSO, Collection and other
management required Commercial
reports.

Policies & Procedures

Follows all relevant Department/Unit policies, processes, standard
operating procedures and instructions so that work is carried out
in a controlled and consistent manner.
Ensuring the organization adheres to legal frameworks in areas
such as discipline & grievance, redundancy, and employment law.

Guidance and support in HR Policies &
Procedures

Health, Safety & Environment
Ensure compliance to all relevant health, safety, and environmental
Guidance and support in HSE
policy

Report any safety incidents and
near misses
management policies, procedures and controls across the
department to guarantee employee safety, legislative compliance,
and a responsible environmental attitude

5. COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:

Customer service team

External:

Companies

Regular interaction O&M team on resolving meter
property & leasing officers
alarms and collection of missed reads.

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6.JOB REQUIREMENTS:
A. Minimum Qualifications:
Bachelor's Degree in Business or equivalent
B. Minimum Experience:
Minimum of 2 years of experience in billing, collection, accounts receivable or a related area

C. Competencies (Knowledge, Skills & Abilities):

Data Collection/ Data Analysis

Financial Analysis,

Information Processing

Invoicing and Payment Processing

Process Management

Telephone Etiquette

Behavioural competency

Progress
Partnership
Performance
Be Adaptable
Build Relations
Put Safety First
Develop Yourself
Team Player
Show Commitment
Generate Ideas
Service Minded
Deliver Consistently
Welcome New Approaches
Builds Trust
Seeks Feedback
Solve Problems
Guided by Values
Be Resilient

Proficiency levels (1-5) for each competency is ranked from Fundamental Awareness to Expert levels. Please refer to the portal for additional
information regarding Proficiency levels for listed competencies)

DOCUMENT CONTROL Version 1.0

NAME & TITLE
SIGNATURE
DATE
Updated By
Priya Afsar Sr. Analyst TR

27 March 21
Compiled by
Bushra Mohamed Banialnajjar - O P&R

12-May-2019
Reviewed by
Lennard Sigrist - GM Tasleem

12-May-2019
Approved by
Sarah Mohamed Ahmed Al Bakeri - VP HC

17 October 2021

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Billing & Collection Officer