Job Summary

Responsible for driving service revenue growth by selling IT managed services, support agreements, professional services, and solution-based offerings to existing and new customers. The role focuses on customer relationship management, identifying business opportunities, developing sales strategies, and achieving revenue targets.

Key Responsibilities

Identify new business opportunities and build a strong sales pipeline.
Promote and sell IT service offerings including support contracts, managed services, and consulting services.
Engage with customers to understand their business needs and propose value-added service solutions.
Prepare proposals, quotations, contracts, and service agreements.
Manage customer relationships and ensure high levels of customer satisfaction.
Collaborate with delivery, technical, and account management teams to develop winning solutions.
Conduct regular customer visits, presentations, and negotiations.
Maintain accurate sales forecasts and reports using CRM tools.
Ensure achievement of monthly, quarterly, and annual sales targets.

Qualifications

Bachelor's Degree in Business Administration, Engineering, Information Technology, or related field.
8+ years of experience in service sales, solution sales.
Strong understanding of services, managed services, or professional services sales.
Excellent communication, negotiation, and presentation skills.
Proven track record of meeting or exceeding sales targets.
Proficiency in CRM systems and Microsoft Office applications.

Key Skills

IT Service Sales
Business Development
Account Management
Customer Relationship Management
Negotiation & Closing
Solution Selling
Pipeline Management
Forecasting & Reporting
Strategic Thinking
Communication & Presentation Skills

KPIs

IT Service revenue growth
New service contracts acquired
Renewal rate of existing contracts
Gross margin achievement
Customer satisfaction and retention
Sales pipeline value and conversion rate

Services Sales Specialist