Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Windows Desktop Management

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure seamless integration and support of business applications.
Document troubleshooting steps and resolutions to build a knowledge base for future reference.
Assist in the implementation of system updates and patches to enhance application stability.
Monitor system performance and proactively identify potential issues before they impact business operations.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.
Strong troubleshooting skills with the ability to analyze and resolve complex software issues.
Experience in managing and supporting desktop environments within enterprise settings.
Familiarity with system monitoring tools and diagnostic utilities to maintain system health.
Ability to communicate technical information clearly and effectively to both technical and non-technical stakeholders.
Knowledge of software installation, configuration, and maintenance processes.

Additional Information:

The candidate should have minimum 3 years of experience in Microsoft Windows Desktop Management.
This position is based at our Bengaluru office.
A 15 years full time education is required.