We're hiring Pricing Analyst – CX & BPO

Role Overview

The Pricing Expert builds end-to-end cost models and commercial proposals for global CX and BPO deals. This role translates client RFP/RFI requirements into winning, profitable pricing strategies using contact center operational knowledge and AI tools to work fast and efficiently underbid deadlines.

Key Responsibilities:

Pricing & Cost Modeling
Build bottom-up models: FTEs, shrinkage, attrition, ramp, AHT, and support ratios (WFM, QA, Training, Team Leads).
Design commercial models: Per Hour, Per FTE, Per Transaction, or Outcome-based.
Run scenario modeling (volumes, language mix, onshore/nearshore/offshore) to meet target margins.
Flag margin risks and present actionable recommendations to finance leadership.
RFP/RFI & Bid Execution
Translate client requirements (SLAs, volumes, hours, channels) into cost inputs.
Use AI tools (ChatGPT, Claude, Copilot) to quickly parse, summarize, and translate RFP documents.
Lead pricing sections for proposals alongside Sales, Solutions, and Operations.
Operational Governance
Challenge operational assumptions (AHT, occupancy, training duration) to keep bids realistic and competitive.
Maintain benchmark data to sanity-check all pricing models.
Upgrade pricing templates and automate repetitive modeling tasks.
Prepare approval decks and support client negotiations with real-time what-if analyses.

Requirements:

Experience: 2+ years in pricing, commercial finance, or solutioning within the CX/BPO industry.
Domain Knowledge: Deep understanding of contact center cost drivers and operational metrics.
Technical: Advanced Excel skills (financial modeling, scenarios).
AI Tools: Hands-on experience using generative AI for fast document analysis and translation.
Education: Bachelor's degree in finance, Business, or a related field (preferred).
Soft Skills: Fluent English, autonomous, high attention to detail, and able to deliver under tight deadlines.