Microsoft Office Applications, Crm Systems

Itsm, ITOM, Cmdb, Now Assist, AI and automation, Virtual Agent, Vendor and license governance, ServiceNow platform, Product management, ITIL v4 process expertise, FinOps discipline, HRSD, Integration Hub

paid media , HTML, Adobe Creative Suite, CRM Slate, Web Content Management Systems, experiential marketing, Social Media, Data Analysis, Communications, Marketing

Usability Testing, Journey Mapping, Design systems governance, Ecommerce, experimentation, Product Design

project leadership , Personalization, Data Analytics, Recommendation Systems, Automated Engagement, User Lifecycle Management, Segmentation, Conversion Funnels, User Behavior Analysis, CRM

Microsoft Office Applications, Crm Systems

paid media , SEO, digital campaigns, Lead Generation, marketing automation platforms, analytics tools, Content Strategy, Sem, Crm Systems, social media content creation

LangChain, Generative AI, LLMs, AI capabilities, agile product management, Pinecone, AI strategy, Azure OpenAI, agentic systems, responsible AI principles, portfolio prioritisation, RAG, backlog ownership, AI evaluation, observability, Governance