Miral Experiences is a region's leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. This opportunity is based within teamLab Phenomena Abu Dhabi, one of our most innovative and immersive digital art destinations. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

Job Summary

Drive exceptional guest satisfaction by delivering outstanding food and beverage service in a fast-paced, high-service environment. Ensure a clean, safe dining experience while proactively providing menu recommendations, upselling, and maintaining a welcoming atmosphere. Represent the company's values—Create Smiles, Share What You Know, Deliver Excellence, and Work as One—by embodying professionalism, attentive service, and teamwork. You will uphold strict hygiene and safety standards, manage dining operations efficiently, and actively support sales goals through engaging guest interactions and upselling strategies. Align with the UAE labor laws while following company policies to create memorable guest experiences.

Responsibilities

Guest Engagement & Service Excellence

Greets guests warmly and professionally, ensuring a personalized welcome and table setup as per standard procedures.
Actively listens to guest requests and provides attentive, culturally sensitive service throughout dining experiences.
Upsells beverage selections pre- and post-meal, along with complementary sides or special offerings aligned with company promotions.
Relays food orders swiftly and accurately to the kitchen while adhering to sequence protocols for prompt guest satisfaction.
Handles guest inquiries about the menu with expertise, offering tailored recommendations based on dining trends and preferences.
Resolves guest complaints courteously, applying guest recovery solutions in line with company policies to ensure positive resolution.
Manages and operates cash registers (POS systems) professionally, ensuring accurate transactions and cash reconciliation per company standards.

Operational & Food Safety Compliance

Conducts pre-shift opening and post-shift closing routines meticulously, maintaining outlet cleanliness and readiness.
Implements standardized housekeeping practices, including restocking condiments, sanitizing equipment, and mopping floors.
Complies with Health, Safety, and Environmental (HSE) standards, adhering to HACCP protocols and emergency procedures.
Successfully completes essential food safety training and participates in annual certification to uphold industry regulations.
Collaborates with the warehouse team to ensure efficient stock restocking and inventory management as required.

Revenue & Business Growth

Actively promotes full product knowledge of menu-driven and supplementary offerings to encourage trial and consumption.
Manages waitlists and guest queuing systems to optimize table turnover and maximize dining capacity.
Supports departmental and company objectives by contributing to performance benchmarks, customer satisfaction metrics, and revenue targets.
Leverages point-of-sale data and reporting to identify selling opportunities and improve upselling strategies.
Assists in cross-functional tasks such as shelf stocking, cleaning, and event support to enhance overall team efficiency.
Implements marketing initiatives, including menu promotions and loyalty programs, to drive guest engagement and sales growth.

Team Collaboration & Development

Collaborates seamlessly with colleagues to ensure harmonious service delivery and cross-cover support during peak periods.
Treats each guest as an individual by actively engaging, building rapport, and personalizing service interactions.
Engages in continuous team training, performance discussions, and competency assessments as part of professional development.
Represents the brand with integrity, upholding dress codes, grooming standards, and professional conduct at all times.
Participates in collective problem-solving sessions to streamline operations and enhance the guest experience based on feedback.
Attends emergency drills to ensure guest safety and readiness in emergency situations.
Mediates lost & found incidents while following company policies to support both guest and company interests.

Qualifications

Essential

High School Diploma or equivalent as a minimum educational requirement.
Minimum of 1 year of demonstrated experience in food and beverage service, preferably in a hospitality setting.
Strong interpersonal and communication skills with a passion for customer service and guest relations.
Keen attention to detail, particularly in food safety, hygiene, and financial transaction accuracy.
Proven ability to work in a team-oriented environment with a proactive, service-driven attitude.
Cash handling expertise with prior POS system operation experience.
Experience in suggestive selling or menu-driven sales techniques.
Commitment to upholding company standards, values, and standard operating procedures rigorously.
Capacity to maintain physical endurance in a fast-paced, standing environment.

Desirable

Bachelor's Degree or Higher Diploma in Hospitality, Culinary Arts, or related fields.
1 year of experience with high-end service in 4-star or 5-star hotels, including banquet or upscale dining experiences.
Proven background with a minimum of 2 years in food and beverage roles.
Additional training in food safety certifications beyond basic EFST protocols.
Fluency in Arabic and English, with the ability to assist multilingual guests efficiently.
Banquet service experience or familiarity with formal dinner setups and service styles.
Prior participation in upscale event service or corporate catering projects.

Shape The Future With Us

At Miral Experiences, we don't just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.

From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We're driven by passion, powered by innovation, and committed to excellence in everything we do.

We're looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.

Food and Beverage Associate - Barista