Job Description :

At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels through the introduction of pioneering new products and services in the last mile delivery space.

The MEATR (Middle East, Africa, and Turkey) Fleet organization is responsible for managing and growing Amazon's Last Mile Fleet across the region. We are seeking an exceptional Senior Manager to lead Fleet Strategy, Planning and Programs for the MEATR (Africa, Middle East, and Turkey) region-one of our fastest-growing and most dynamic markets.

In this pivotal role, you will be the strategic architect of MEATRs fleet operations, responsible for the complete fleet lifecycle from demand forecasting and procurement to operational excellence and partner experience. You'll leverage sophisticated analytical modeling to predict fleet requirements years in advance, drive operational excellence through data-driven insights, and ensure our Delivery Service Partners (DSPs) have the tools and support they need to succeed.
This is a rare opportunity to shape the future of Amazon's logistics capabilities in a high-growth region. You'll work at the intersection of strategy, operations, analytics, and partnership management-driving decisions that impact hundreds of millions of dollars in capital investments while building the foundation for sustainable growth.

The ideal candidate combines deep analytical capabilities with strong business acumen and exceptional stakeholder management skills. You'll need to be equally comfortable building sophisticated forecasting models, coaching operations teams on best practices, and presenting strategic recommendations to senior leadership. You'll thrive in ambiguity, design scalable solutions for emerging markets, and have a commitment to operational excellence and customer obsession.
This role requires approximately 30% travel across the MEATR region to build relationships, conduct operational assessments, and drive change management initiatives.

Key job responsibilities
Key job responsibilities
1. Fleet Demand Planning & Forecasting

Design and develop scalable fleet demand modeling to predict last mile van / size requirements across Africa, Middle East, and Turkey
Create demand plans for multiple vehicle specifications (diesel/electric, long/short wheel base, specialized configurations) across long-term strategic (+3 years), medium-term tactical (12-18 months), and short-term operational (<12 months) planning horizons
Consolidate input from diverse stakeholders to ensure fleet plans always consume the latest available assumptions and business strategies

2. Strategic Partnerships & Vendor Management
Develop and execute strategic partnerships across the MEATR transportation ecosystem, focusing on long-term value creation with Original Equipment Manufacturers (OEMs), rental/leasing providers, upfitting vendors, maintenance service providers, and parts suppliers (in partnership with Global Fleet Procurement GFP organization)
Identify and capitalize on commercial opportunities through market analysis, competitive benchmarking, cost optimization initiatives, multi-country fleet sharing, and alternative supply channels (e.g., used vehicle markets)

3. Network Capacity & Supply Chain Optimization
Lead strategic initiatives to optimize network capacity across MEATR, balancing fleet supply and demand across stations, coordinating short-term deployment scheduling, and optimizing for seasonal demand variations
Collaborate extensively with Finance business partners to ensure plans are efficient and meet peak demand requirements, drive efficient capital allocation (CAPEX), optimize operating expenses (OPEX), and develop Total Cost of Ownership (TCO) models
Develop innovative program management mechanisms to drive data-driven decision-making across make vs. buy vs. rent trade-offs, vehicle type mix optimization, asset utilization improvements, and investment prioritization
Monitor and optimize key metrics to ensure smooth supply chain operations, addressing procurement lead times, parts availability, and cross-border logistics complexities unique to MEATR markets

4. DSP Partner Experience & Voice of Customer
Establish and expand listening mechanisms to capture Delivery Service Partner feedback including regular surveys, sentiment analysis, focus groups, partner councils, operational data analysis, and direct engagement during station visits
Analyze, report, and take action on customer feedback data to identify and drive opportunities to improve the level of service GFP offers to DSP partners, combining qualitative sentiment data with quantitative service benchmarking
Identify and prioritize DSP pain points related to fleet operations including vehicle reliability, maintenance processes, administrative burden, cost transparency, and training gaps
Develop and launch innovative programs and value-added services to improve DSP experience and productivity (e.g., preventive maintenance programs, roadside assistance, simplified processes, self-service tools, training materials)
Measure DSP satisfaction through Net Promoter Score (NPS), program adoption rates, and qualitative feedback themes, with target improvements of +5 NPS points annually
Collaborate with DSP Program teams across organizations to ensure fleet decisions consider partner impact, co-develop solutions to shared challenges, and maintain strong exchange of insights on partner needs

5. Executive Leadership & Cross-Functional Influence
Own executive-level business reviews and strategic planning sessions, delivering data-driven insights and actionable recommendations to VP and senior leadership stakeholders
Write and contribute to compelling business cases using information synthesized from multiple stakeholders, propose and obtain approval from functional leaders, and maintain project schedules that enable teams to succeed
Take accountability while providing transparent status updates, proactively asking for help and immediately escalating issues and problems as necessary to remove blockers

6. Innovation & Strategic Initiatives
Drive the transition to electrification by integrating Electric Vehicle (EV) planning into business-as-usual fleet requirement processes, considering charging infrastructure, range requirements, and total cost of ownership
Extend Fleet Requirement Planning processes to new business customer organizations (e.g., Sub-same Day, DSP Lite) and new countries as MEATR expands, building replicable playbooks for rapid market entry
Lead full life-cycle of complex cross-functional projects and programs with considerable impact across multiple organizations, working to understand business problems, automation limitations, scaling factors, and reasons behind leadership decisions
Design solutions that can adapt to each MEATR market's unique maturity level, account for varying data availability and quality, work within local constraints, and maintain global standards while allowing regional flexibility

A day in the life
Your day will be dynamic, strategic, and highly impactful. You might start by reviewing overnight fleet utilization data across MEATR markets, identifying a pattern of underutilization in one country and overdemand in another-prompting you to coordinate a cross-border vehicle transfer. You'll join a strategic planning session with Finance to present your updated 18-month fleet forecast, defending your assumptions and securing approval for a significant vehicle procurement order.
Mid-morning, you'll dive into your forecasting model, adjusting parameters based on new network expansion plans shared by the Operations team, then run scenario analyses to understand the impact on CAPEX requirements.
After lunch, you might review DSP feedback survey results, identifying a recurring theme about maintenance delays. You'll brainstorm solutions with the maintenance vendor and draft a proposal for a new preventive maintenance program. You'll then prepare for your afternoon executive business review, creating visualizations that tell a compelling story about fleet performance trends and your strategic recommendations.
Late afternoon brings a call with regional fleet managers across Saudi Arabia, Egypt, and Turkey-you're coaching them on a new audit framework and gathering their input on local market dynamics that should inform your demand forecast. You wrap up your day by analyzing repair cost trends, identifying an opportunity to consolidate vendors and save on OPEX.
Throughout, you're the critical link ensuring our fleet remains reliable, safe, cost-efficient, and perfectly sized to meet customer demand-balancing analytical rigor with operational pragmatism and strategic thinking.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- 3+ years of performance metrics, process improvement or lean techniques experience
- 7+ years of management experience, small business logistics, or supply chain / planning experience

PREFERRED QUALIFICATIONS

- Travel up to 50% of the time

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Regional Manager, Fleet Strategy, Planning and Programs, MEATR, MEATR DSP