Job Description :

Last mile demand changes by the hour, the day and the season, and our delivery capacity needs to flex with it. Join Amazon's Last Mile team in the Middle East, Africa and Turkey to design how our Delivery Service Partner (DSP) network flexes to meet demand, from 15-minute Quick Commerce to Core delivery.

As Program Manager, Flexible Capacity, you will own flexible capacity models from first idea to launch and scale: part-time and flexible delivery associate models, shift design and rostering. You will start in our fastest services and take what works into Core delivery, adapting each model to the labour rules, partner base and market of each country. You will own the problem, the model, the economics, the compliance, the launch and the results.

You don't need to be an expert in every area on day one. You do need to know how to take a programme from a blank page to measurable results, and how to build mechanisms that keep working after you move on.

Key job responsibilities
- Own the roadmap: define the problem, set the baseline and build the business case for flexible capacity models across fast delivery services and Core delivery.
- Design the model: work with DSP partners and station teams on shift patterns, rostering, part-time and flexible delivery associate models, and the incentives that make them work.
- Build the economics: model cost to serve, utilisation and DSP partner profitability with Finance, so cost comes down rather than moving elsewhere.
- Make it compliant: turn labour and transport rules in each country into model design, SOPs and partner guidance, working with Legal and People Experience.
- Pilot, then scale: run pilots with clear success metrics and guardrails, decide what to scale, change or stop, and adapt each model by country.
- Tech and mechanisms: write business requirements with Tech and Product teams for scheduling and capacity tools, and set up the reporting around them.
- Lead change: check operational readiness, manage risks and approvals, and build communication plans across stations and DSPs.
- Report and write: own programme metrics, contribute to business reviews and annual planning, and write clear, data-backed documents for senior leaders.

A day in the life
You start by checking how capacity matched demand yesterday: where routes went unstaffed, where associates sat idle and what it cost. Mid-morning, you're with a DSP owner and a station manager testing a new shift pattern and what it means for their team and their margin. After lunch, you're with Finance on the business case for taking a part-time model into Core delivery, and with Legal checking it works under local labour rules. You finish by writing the update for senior leaders: what the pilot showed, what you recommend and what you need from them.

About the team
Amazon's last mile network in the Middle East, Africa and Turkey runs on Delivery Service Partners (DSPs): local businesses whose delivery associates bring orders to our customers. Our team sets the direction for DSP across the UAE, Saudi Arabia, Egypt, Turkey and South Africa: where we grow, how capacity is planned, how partners are paid and how the network is designed. We work where operations meets strategy, with station and dark store teams, DSP partners, Finance, Tech, Legal and senior leaders in the region and worldwide. We value clear writing, sound data and people who own their outcomes.

Basic Qualifications :

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications :

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Program Manager, Flexible Capacity Planning, MEATR DSP Strategy, Planning and Expansion

Program Manager