Job Summary

The Site Supervisor is responsible for overseeing daily property operations, ensuring high standards of cleanliness, facilities management, maintenance, and client service delivery. The role supervises third-party service providers (TPSPs), ensures compliance with SLAs and KPIs, and supports smooth operational execution across the property.

Key Responsibilities

Operations & Site Management

Conduct daily inspections and site walkthroughs.
Complete daily, weekly, and monthly reports and checklists.
Coordinate event setups and operational requirements as per client requests.
Manage shift handovers and respond to client inquiries.
Support rotational shift schedules (morning, afternoon, night).

Facilities & Contractor Supervision

Supervise TPSPs across Housekeeping, F&B, Security, Laundry, Transport, Soft FM (Landscape), and Hard FM (Civil, MEP, IT).
Ensure compliance with Scope of Work (SOW), KPIs, and SLAs.
Monitor contractor performance and staff deployment.
Report and track maintenance and repair works.
Prepare snagging lists for pre/post events and pre-opening activities.

Asset & Compliance Management

Monitor asset inventory, storage, and movement.
Maintain asset records and report discrepancies.
Ensure compliance with HSE, security standards, and food safety regulations (EFST/ADAFSA).
Oversee waste management and preventive maintenance schedules.

Documentation & Training

Assist in preparing and reviewing SOPs.
Provide operational guidance and training to service providers.
Submit operational updates to management as required.

Qualifications

Education:

Degree/Diploma in Hospitality, Tourism, Business Management, or related field.

Experience

Experience in Hospitality, Leisure, Tourism, or Facilities Management. Experience managing third-party contractors preferred.

Knowledge & Skills

Facilities Management (Soft & Hard FM)
Housekeeping and hospitality operations
Asset and maintenance supervision
Food safety standards
Strong communication and interpersonal skills
Multitasking and problem-solving ability
Attention to detail and adaptability