Responsible for managing inbound requests, handling client communications, and ensuring
smooth order execution for corporate accounts. This role will play a key part in enhancing
operational efficiency, maintaining client satisfaction, and driving seamless coordination
between sales, operations, Supply chain and finance
Responsibilities
- Client Communication & Inbound Requests:
- o Respond to all incoming calls and emails from corporate clients.
- o Handle inquiries, requests, and complaints professionally and efficiently.
- o Act as the first point of contact for corporate orders.
- Quotations & Order Management:
- o Prepare and send quotations based on client requirements.
- o Ensure timely follow-ups on quotations and close deals efficiently.
- o Process and track corporate orders, ensuring smooth execution from order
- confirmation to delivery.
- Operational Coordination:
- o Work closely with operations and supply chain teams to ensure accurate and
- timely order fulfillment.
- o Monitor order flow and proactively resolve any operational bottlenecks.
- o Coordinate with the finance team on invoices and support in payment
- tracking.
- Client Relationship Management:
- o Maintain strong relationships with corporate clients to ensure repeat
- business.
- o Address client concerns promptly and escalate issues when necessary.
- o Ensure customer satisfaction through seamless service delivery.
- Process Enhancement & Reporting:
- o Identify areas for operational improvements and suggest enhancements.
- o Maintain accurate records of client communications, orders, and quotations.
- o Provide weekly reports on inbound requests, order status, Invoicing status
- and client feedback.
Requirements
- Bachelor's degree in business, Marketing, or a related field
- Effective communication and interpersonal abilities. - Ability to handle multiple tasks and prioritize effectively. -Proactive problem-solving abilities.
