Account Executive

Location: Dubai

Employment Type: Full-Time, Onsite

About noon

We're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for an Account Manager who can help us move even faster.

noon's mission: Every door, every day

About the Role:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. We're looking for a proactive, organised, and people-focused Account Executive to support and manage local businesses participating in the Mahali program.

This role is focused on building strong relationships with sellers, helping them understand and navigate noon, monitoring their progress, and supporting them as they establish and grow their online business.

You'll work closely with sellers from the early stages of their journey, providing training, regular follow-ups, performance guidance, and coordination with internal teams. The ideal candidate is a strong communicator, comfortable working with different types of business owners, and able to take ownership of a portfolio of sellers.

What You'll Do

• Manage and support an assigned portfolio of Mahali sellers.
• Build strong relationships with sellers and act as a key point of contact throughout their journey.
• Conduct regular seller follow-ups through WhatsApp, email, calls, and meetings.
• Train sellers on Seller Lab and the key processes required to manage their noon business.
• Support sellers with catalog, pricing, promotions, inventory, account performance, and general platform guidance.
• Review seller performance and identify opportunities to improve sales, activity, and overall account health.
• Track seller progress, including onboarding completion, first sale, activity, sales growth, training, and other key milestones.
• Coordinate with Onboarding, Operations, Finance, Content, and other internal teams to resolve seller requirements.
• Follow up on open seller cases and escalate issues when required.
• Help sellers become increasingly independent and confident in managing their business on noon.

What You'll Need

• A Bachelor's degree in Business Management, Business Administration, Marketing, E-commerce, Entrepreneurship, or another relevant field.
• Previous internship or training experience in account management, customer success, sales, business development, e-commerce, or a similar area; OR a minimum of 1 year of professional experience in a similar role.
• Strong written and verbal communication skills in English and Arabic.
• Strong relationship-building and interpersonal skills.
• Good organisational and time-management skills.
• Ability to manage multiple seller accounts, priorities, and follow-ups simultaneously.
• Comfortable working with sales figures, performance metrics, Excel or Google Sheets, and reporting tools.
• Strong follow-through and the ability to take ownership of seller issues from start to finish.
• Comfortable working in a fast-paced, growing business where priorities can change quickly.

Bonus If You Have

• Previous experience in e-commerce, marketplaces, account management, customer success, or business development.
• Experience working directly with SMEs, entrepreneurs, or small business owners.
• Experience conducting training sessions, presentations, or workshops.
• Familiarity with CRM systems, seller management platforms, reporting dashboards, or project management tools.
• Experience managing a portfolio of clients, accounts, or partners.
• A genuine interest in supporting entrepreneurs, SMEs, and the growth of local businesses.

Why Join Us

Mahali is building a platform that supports local businesses and entrepreneurs, and Account Executives play an important role in helping those businesses succeed on noon.

You'll work directly with entrepreneurs, understand their businesses, help them navigate e-commerce, and see the impact of your support as their businesses grow.

If you're a strong communicator, enjoy building relationships, are comfortable working with numbers and performance, and like helping businesses succeed, we'd love to meet you.