Account Manager - Account Management/Client Services

Company Description

World of Business is a regional 360 digital marketing company with multiple branches across the GCC and MENA regions.

The company specializes in digital marketing, branding, content creation, graphic design, production, web development, and performance marketing offering fully integrated solutions tailored to meet each client's objectives.

Operating across various industries, World of Business delivers full project ownership from strategy to execution, ensuring measurable results and sustainable business growth.

With a strong vision for continuous development and regional expansion, the company is committed to innovation, quality, and long-term value across all its operations.

Role Overview

The Senior Account Manager manages and grows key client accounts across GCC markets, primarily focusing on Saudi Arabia. This role balances client-facing responsibilities with internal coordination, ensuring campaigns and deliverables are executed on time, aligned with strategy, and of high quality. Acting as a key liaison between clients and internal teams, the Senior Account Manager translates client objectives into actionable plans while maintaining strong client relationships.

Key Responsibilities

1. Client Relationship Management

* Serve as the primary point of contact for assigned clients.

* Build and maintain long-term, trust-based relationships with clients.

* Understand client objectives, challenges, and expectations, translating them into actionable plans.

* Manage client expectations with transparency, clarity, and proactive communication.

2. Internal Coordination & Delivery

* Coordinate with content, design, performance, and production teams daily.

* Ensure timely delivery of campaigns and projects while maintaining quality standards.

* Write clear and structured briefs for internal teams.

* Track tasks, deadlines, approvals, and revisions.

* Ensure alignment between strategy, execution, and client objectives.

3. Project & Performance Oversight

* Monitor campaign progress and ensure monthly plans are executed effectively.

* Identify delays, risks, or operational issues and escalate when necessary.

* Provide quick solutions and manage crises professionally.

4. Strategic Support

* Collaborate with Account Director and strategists on monthly and quarterly planning.

* Share insights from client interactions to enhance campaign strategy and performance.

* Assist in preparing presentations and client reports.

Qualifications & Skills

* 46+ years of experience in account management within a digital agency.

* Proven experience managing mixed accounts (Social Media + Performance Ads).

* Strong knowledge of digital marketing workflows and campaign processes.

* Experience in E-commerce accounts is a strong plus.

* Experience managing GCC clients, especially Saudi Arabia.

* Excellent communication, client-handling, and problem-solving skills.

* Highly organized, detail-oriented, and deadline-driven.