Account Manager

Your challenge

As an Account Manager (ACMA) within the Multinationals(MNC) team, you will be placed in our Dubai office, within the Department, in the MNC team, where you will be responsible for Supporting the Program Manager based at the MGA(Managing General Agent Entity) for all the customer relationship management activities related to the policies issued locally under a World Program. As Managing Insurer you will be responsible for relationship and commercial activity for a portfolio of clients where another MNC regional team provides the strategic lead. You will be primarily responsible for the following activities:

Under the guidance and reporting to Allianz Trade(AZT) MNC Regional Account Director you are called to reach targets of portfolio growth and quality and in particular you will:

As ACMA supporting the Program Manager:

• Facilitate the renewal of international programs (World Programs), pursuing a balance between the client's needs and AZT MNC's business objectives, identify cross-selling and up-selling opportunities
• Be the main contact person with the Broker and clients locally
• Collaborate closely with the MGA in the GCC to ensure seamless program execution and to deliver the best level of service.
• Facilitate communication between clients and the MGA to ensure alignment on program goals and strategies.
• Monitor program performance and provide feedback to the MGA for continuous improvement.
• Execute customers engagement plans in coordination with the partner at MGA

As ACMA Managing Insurer:

• Responsible for implementing and issuing the policy at local level
• Train and assist local client during the policy life cycle, render service for the local customer or broker within the execution framework of the Master Agreement
• Report to Program Manager on performance of managed policies, in terms of risk acceptance and LR, and raising of mid- term amendment requests
• Take personal responsibility for the implementation of group-wide quality of service standards and service customers
• Comply with account management standards in regards to AZT MNC processes, business rules and systems.
• Interact and coordinate closely with fronter employees, MGA employees and other core functions (i.e., Risk, Claims, PA) in order to propose a broad customer centric service, as well as other AZT MNC Account Management Teams and AZT MNC Central Team

You are the ideal candidate if you meet the below criteria:

Around 5 years of experience in a similar role

Expert ability to manage clients and portfolios of account (programs) on a global basis to deliver best in class customer service

Advanced ability to manage and co-ordinate large global / remote teams to achieve objectives

Advanced knowledge of the credit insurance industry, products and regulations. Deep knowledge of banking products (i.e factoring etc...) will represent a plus.

Advanced ability to work to strategy guidelines and negotiation skills to successfully achieve portfolio renewal

Advanced ability to up and cross sell products during customer interactions to achieve growth targets

Advanced ability to communicate at all levels of an organization (especially c-suite) within a multicultural setting

Competent knowledge of basic IT systems (eg. MS Word, Excel) and ability to learn new systems

Advanced knowledge of written and spoken English

We utilize Artificial Intelligence powered tools and encourage candidates with a basic understanding of commonly used platforms, as well as an awareness of best practices and the potential risks associated with AI in the workplace to apply.

Why working with us

• Remote working 10 days per month, plus some days of working from abroad
• 360 well-being We care about your health so you can benefit from dedicated support for your psychophysical well-being

Discover a flexible and inclusive environment where your peace of mind and personal style truly matter.

Our Values

Customer and Market Excellence: Unwavering commitment and expertise to provide maximum support to those who rely on us.

Collaborative Leadership: Valuing people, promoting a culture of feedback and collective well-being.

Entrepreneurship: Anticipating trends and taking risks in an environment that fosters innovation and responsibility.

Trust: Acting with integrity, honoring commitments, promoting diversity and inclusion, and acting transparently for corporate social responsibility

What you should know before applying

At Allianz, we are committed to ensure a fair hiring process and minimize unconscious bias during the screening phase. At this regard, we ask each candidate to submit their resume including only the essential information for an objective and transparent assessment of skills and experience. For example, It's preferable to omit the photo or the city of residence before submitting the CV.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.