Account Manager (Digital Experience Technologies/Platforms)

Join Our Sales Team as an Account Manager (Digital Experience Technologies/Platforms)!

New Metrics is a leading human-centric transformation consultancy, specializing in customer and digital transformation across EMEA. New Metrics empowers organizations to enhance employee productivity, maximize customer lifetime value, and achieve sustainable growth. Our integrated approach combines advanced technology, real-time insights from structured and unstructured data, and a deep understanding of human behavior.

New Metrics delivers end-to-end solutions across the customer lifecycle—from acquisition to advocacy—embedding ESG principles throughout. By leveraging data-driven insights and innovative strategies, we optimize customer journeys, boost loyalty, and enable clients to thrive in competitive, customer-focused markets.

Our values—Be Bold, Be Curious, Be Human-Centric—guide everything we do. Our mission is to create meaningful impact by empowering businesses and delivering measurable human value.

About the Role

We are looking for a motivated and ambitious Account Manager (Digital Experience Technologies/Platforms) to support our growth in Experience Management solutions across all industries. This role involves direct sales, partner engagement, and account management.

You should have a strong track record in managing medium to high-value accounts, preferably in technology/software sales. You will report to the Sales Manager and work in a fast-paced, high-growth environment.

This is an exciting opportunity to grow business development, account management, and enterprise sales skills.

Your main duties will include:

1. Sales & Business Development

• Support the execution of go-to-market strategies to position our solutions across key verticals, especially in digital analytics.

• Build and expand a pipeline of high-value opportunities through prospecting, networking, cold calling, referrals, and events.

• Manage the sales cycle, from initial contact to proposal development.

• Identify new business opportunities, focusing on strategic accounts and large opportunities.

• Drive revenue growth through effective SaaS and analytics solution selling

2. Account Management & Ecosystem Engagement

• Work closely with clients to ensure ongoing satisfaction, business impact and long term relationships.

• Identify and execute cross-selling and upselling opportunities within Key Accounts

• Negotiate contracts, pricing, and terms in line with company policies.

• Conduct regular visits, product presentations, and follow-up meetings with clients.

• Serve as the main liaison between clients and internal teams to develop tailored solutions that align with their business objectives.

• Conduct client meetings, presentations, and regular business reviews to drive engagement and trust

• Build and maintain long-term strategic relationships with Tier 1 accounts, ensuring high client satisfaction and retention.

• Represent the company at key industry events, conferences, and forums.

3. Forecasting, Reporting & Sales Operations

• Develop sales forecasts and provide insights on market trends, customer needs, and competitive positioning

• Maintain up-to-date CRM records with pipeline development, sales progress, and customer interactions.

• Provide regular reports on sales performance, pipeline progress, and market intelligence to the management.

• Ensure deal structures align with company revenue goals and profitability objectives.

• Get insights on market trends, competitor activities, and customer demands to influence company strategy.

What We Expect From You

• 3-4 years of successful B2B sales experience, preferably in SaaS and digital analytics solutions

• Proper understanding of digital experience, customer journey analytics, or behavioral analytics tools

• Strong interpersonal skills with a focus on relationship building and client engagement.

• Exposure to enterprise-level customer engagement.

• Proven success in Account management, business development, and sales execution.

• Strong negotiation, communication, and presentation skills in English and Arabic.

• Proficiency in CRM systems (Salesforce, HubSpot) and data-driven sales planning.

• Strong organizational skills and a proactive, team-oriented approach.

• Comfortable with prospecting, cold outreach, and building a pipeline from the ground up

• Proactive and driven to identify and pursue new business opportunities

Preferred Qualifications

• Familiarity with enterprise sales in public and private sectors in KSA or GCC market

• Exposure to Digital Experience Analytics, CX technologies, and AI-driven analytics platforms is preferred.

• Familiarity with concepts such as Session replay, Customer journey analytics, and digital experience optimization is a plus.

• Understanding of enterprise sales cycles and multi-stakeholder environments

• Highly motivated, proactive, and results-driven individual with a strong hunter mindset and the ability to open new opportunities

What You Can Expect From Us

At New Metrics, we are committed to creating an inclusive, flexible, human-centric and supportive work environment.

When you join our team, you can expect:

1. Exceptional trust based culture that fosters inclusion, creativity, and innovation:

• 91% of employees feel engaged, reflecting our ongoing efforts to deliver the best in class employee experience

• 94% of our employees feel included and have a sense of belonging

• 94% of employees trust their manager

2. Collaboration with a passionate and high-performing team that values appreciation of individual attributes and diverse perspectives

3. Exposure to a global brand known for its commitment to excellence and making a difference in creating human value

4. A comprehensive focus on flexibility, wellness and result orientation in operation

5. Strong focus on life-long learning and continuous development, along with opportunities to enhance your skills and knowledge

6. Equal opportunities for growth and development, supported by subsidized professional qualifications and paid professional memberships to advance your career

7. A commitment to environmental sustainability, creating a positive impact on the world around us

Join our passionate team at New Metrics and make a meaningful impact on the world of experience management! Our values, mission, and culture drive us to create flawless experiences that matter. If you're ready to delve deeper and contribute to our vision, apply now. We can't wait to hear from you!