Account Manager

Job Description – Account Manager (Sales FSR/BCS)

Function: Sales – Food Service & Retail (FSR) / Building Care Solutions (BCS) Scope: Account & Relationship Management with primary focus on existing business; new business development is secondary.

Key Responsibilities

• Customer Account Management — Manage assigned accounts in FSR/BCS, maintaining strong long‑term relationships with key stakeholders.
• Customer Satisfaction — Understand client needs and align them with hygiene and sanitation solutions.
• Revenue Growth — Maintain and grow revenue within existing accounts, including price capture and gross profit improvement.
• Product Opportunities — Identify new product opportunities and support sales activities within current customers.
• Technical Service — Deliver product training, hygiene audits, and dilution system checks to add value and strengthen partnerships.
• Follow‑ups — Conduct regular customer follow‑ups and status meetings.

Knowledge & Complexity

• Requires solid job knowledge and ability to perform routine activities using standard procedures and reports.
• Familiarity with hygiene and cleaning solutions in food service and retail environments is essential.

Requirements

• Industry Experience — Background in food service and/or retail.
• Hygiene Background — Strongly preferred experience in hygiene, cleaning, or sanitation solutions.
• Account Management — Proven track record in account management or field sales.
• Relationship Skills — Excellent communication and stakeholder management.
• Travel Flexibility — Willingness to travel within assigned territory, covering both FSR and BCS sectors.