Role Summary
Own partner relationships end-to-end. Be the primary point of contact, drive satisfaction and compliance, and improve service quality through data-driven follow-ups.
Key Responsibilities
- Manage incoming requests via CRM; track to closure within SLA.
- Run regular partner meetings and briefings on policies and processes.
- Coordinate internally (ops/tech/support) and escalate when needed.
- Monitor data quality and compliance; propose and execute improvements.
- Produce periodic performance reports (progress, issues, recommendations).
Qualifications
- Bachelor's degree in Business, Information Systems, Engineering, or related.
- 2+ years in account management/partner relations or customer success.
- Hands-on with CRM/ticketing and operational performance tracking.
- Strong communication, prioritization, negotiation, and pressure handling.
Success Metrics
- SLA closure rate for tickets.
- Partner satisfaction and compliance/data-quality improvements.
- Cycle time reduction and delivery of improvement initiatives.
