Account Manager

We are looking for a commercially driven Account Manager to join our team in Riyadh.

The Account Manager will be responsible for managing and growing Event Lab's key active client relationships, with a strong focus on client retention, relationship management, cross-selling and revenue expansion.

This role is focused on developing long-term partnerships with our existing clients and identifying opportunities to expand those relationships across their organisations.

Key Responsibilities

• Serve as the primary commercial point of contact for assigned active client accounts.
• Develop and execute structured 12-month Account Growth Plans for assigned Class A and B clients.
• Proactively identify cross-sell and upsell opportunities by understanding client needs, upcoming projects and new buying centres within their organisations.
• Build strong, long-term relationships with key client stakeholders and continuously identify opportunities for deeper engagement.
• Conduct regular Strategic Business Reviews with clients to assess satisfaction, address challenges and align on future requirements.
• Develop proactive commercial proposals based on identified client needs and upcoming event calendars.
• Act as the client's commercial advocate internally, working closely with delivery teams to ensure expectations and service standards are consistently met.
• Proactively manage contract renewals and identify early warning signs of client dissatisfaction or account risk.
• Maintain a forward-looking view of recurring revenue, upcoming opportunities, renewals and potential account expansion.
• Maintain accurate and up-to-date CRM records covering client interactions, opportunities, account health and commercial activity.
• Accept structured account handovers from the Business Development team following the successful completion of the client's first project.
• Work closely with the Commercial Director and internal teams to support sustainable growth across the assigned client portfolio.

Requirements

• Bachelor's degree in Business, Marketing, Communications or a related field.
• Minimum of 5–7 years of experience in account management, client success or strategic B2B sales.
• Proven track record of growing revenue within an existing client portfolio through cross-selling and upselling.
• Previous experience in the events, hospitality or marketing services industry is a strong advantage.
• Strong relationship management, client-facing communication and stakeholder management skills.
• Ability to develop and present structured account growth plans to senior client stakeholders.
• Strong commercial awareness with the ability to identify opportunities and translate client needs into commercial solutions.
• Fluency in both English and Arabic is required, with strong verbal and written communication skills in both languages.
• Experience using CRM platforms with a high level of discipline around data accuracy, opportunity tracking and reporting.
• Highly proactive, empathetic, organised and comfortable managing multiple strategic client relationships.

The successful candidate will be a long-term relationship builder with strong commercial instincts and a genuine passion for understanding clients, strengthening partnerships and turning successful relationships into sustainable growth.

Benefits

We value hard work and ambition, and we reward it too. Here's what's in it for you:

• Flexible Office Hours
• Birthday Leave
• Professional Education Allowance
• Visa and Medical Insurance
• Competitive Salary and Performance-Based Rewards
• Career Growth
• Weekly Work-from-Home

This is an exciting opportunity to play a key role in strengthening and growing eventlab's client partnerships while working with leading organisations across the events, entertainment, hospitality and experiential sectors.

Ready to take on the challenge Apply through LinkedIn with your updated CV.