Overview
The Account Manager I – Food & Beverage is responsible for driving profitable growth, customer retention, and service excellence within an assigned territory. This role combines consultative sales and technical service responsibilities, partnering with customers to improve food safety, sanitation, operational efficiency, and quality performance through innovative solutions.
The successful candidate will develop strong customer relationships, provide technical expertise, identify growth opportunities, and deliver measurable business results across Food, Beverage, and Dairy accounts while supporting the overall growth strategy of Food & Beverage business in Egypt.
What's in it for You
- Manage and grow a diverse portfolio of Food, Beverage, and Dairy customers.
- Develop expertise in consultative selling, food safety, sanitation, and operational excellence.
- Gain exposure to leading manufacturing and food processing operations across Egypt.
- Work with industry-leading technologies, products, and digital solutions.
- Collaborate with cross-functional teams including Supply Chain, Marketing, Technical Service, Business Development, and Corporate Accounts.
- Build a strong foundation for career growth within a global leader in food safety and hygiene solutions.
- Competitive compensation package including base salary, incentive opportunities, and company vehicle.
What You Will Do
Sales & Business Growth
- Achieve territory sales growth, profitability, and customer retention targets.
- Develop and execute territory business plans aligned with Egypt's commercial objectives.
- Identify opportunities to expand solution penetration within existing accounts and support new business growth initiatives.
- Implement value-based pricing strategies and support margin improvement initiatives.
- Use industry and market knowledge to identify competitive opportunities and strengthen customer partnerships.
Customer Service & Technical Support
- Conduct customer site assessments and recommend operational improvements related to sanitation, food safety, quality, and productivity.
- Recommend and implement sanitation programs, Standard Operating Procedures (SOPs), and best practices.
- Install, maintain, troubleshoot, and repair dispensing and application equipment as required.
- Perform regular onsite customer visits to ensure program effectiveness and customer satisfaction.
- Support Food, Beverage, and Dairy customers with technical expertise and service solutions.
Customer Training & Relationship Management
- Deliver training and education programs for customer teams on sanitation, food safety, equipment operation, and compliance requirements.
- Build and maintain strong relationships with key customer stakeholders.
- Provide consultative recommendations that help customers achieve operational and business objectives.
- Monitor performance metrics and communicate measurable value delivered through Ecolab programs.
Territory Management
- Manage assigned accounts and maintain strong service coverage across the territory.
- Ensure accurate and timely CRM updates, reporting, and documentation.
- Prioritize account activities to drive customer retention and business growth.
- Protect existing business while identifying opportunities for expansion.
Safety & Compliance
- Follow all company and customer safety policies and procedures.
- Ensure compliance with applicable Egyptian regulatory and customer requirements.
- Complete all required safety training and report incidents promptly.
- Promote a safety-first culture in all customer interactions.
Collaboration
- Partner closely with internal stakeholders across Sales, Technical Service, Marketing, Supply Chain, and Business Development functions.
- Leverage regional and local resources to support equipment installations, sanitation programs, and customer projects.
- Contribute to a collaborative team environment focused on customer success and business growth.
Minimum Qualifications
- High school diploma or equivalent required.
- Minimum 4 years of experience in sales, technical service, food service, hospitality, sanitation, hygiene, chemical industry, mechanical service, or a related field.
- Strong customer relationship management and communication skills.
- Proven problem-solving and consultative selling capabilities.
- Mechanical aptitude with the ability to troubleshoot and maintain equipment.
- Valid driver's license.
- Ability and willingness to travel extensively within the assigned territory.
Preferred Qualifications
- Bachelor's degree in engineering, Food Science, Chemistry, Biology, Business, or a related discipline.
- Experience within the Food & Beverage manufacturing industry.
- Knowledge of food safety, sanitation, quality assurance, hygiene, or operational excellence programs.
- Experience delivering customer training and technical support.
- Familiarity with CRM systems and territory management practices.
- Demonstrated success managing customer accounts and achieving sales growth objectives.
Experience Gained in This Role
- Independent management of a commercial territory.
- Advanced consultative selling and account management capabilities.
- Experience implementing food safety and sanitation programs across diverse customer environments.
- Exposure to cross-functional collaboration within a matrix organization.
- Development of leadership and influencing skills.
- Enhanced technical, commercial, and operational expertise within the Food & Beverage industry.
