Account Manager (French Speaker)

Job description (Responsibilities & Accountabilities)

• Responsible to adhere to and work towards achieving the business measures, set guidelines, company's standard operating procedures and strategies.
• Responsible to provide the sourcing specialist with the complete job description and terms and conditions for the requested job search.
• Responsible to strengthen client relationships and ensure the successful continuance of business from the Clients.
• Obtain regular feedbacks from the clients and adopts strategies to improve the service performance in co-ordination with the Operations Director.
• Responsible to adhere to MPH Quality Management System while performing the tasks.
• Ensure client satisfaction in all aspects and consistent growth in revenue/ profit margin as targeted by the Management.
• Coordinates with the sourcing specialists to obtain the suitable resume's matching the client's requirements.
• Schedule client interviews.
• Obtain feedback from the Client after the interview and finalize the commercial proposal if the consultant is to be mobilized
• Studies the terms and accords approval for contract.
• Ensure that all documents related to mobilization are forwarded to the clients.
• Co-ordinate with Contracts and Logistics, Finance and Business Development Departments in resolving issues related to Operations.
• Follow up with Client/ Sourcing Specialists on matters related to Recruitment.
• Responsible to generate and forward Direct Hire Information/ contract Information Sheet to Contracts & Logistics, HR and Finance.

• Negotiates with the Consultant/ Client and finalize the terms and conditions during the contract renewal/ amendment.
• Prepares monthly Performance Reports as required by the Operations Director.
• Prepares Clients visit reports and circulate to Operations Director and Commercial Director.
• Generate projections (evolved from client visits), appraise the Operations Director during monthly Account Review Meetings of the projections anticipated from three months and above; for intimating the Head of Sourcing to be ready with the required No. of suitable resumes for anticipated requirements.
• Responsible to be adept with the competitor information for the projects/ clients assigned and appraise the Chief Operations Director.
• Responsible to do Lost/ Won Business Analysis.

Employee Profile [Educational Qualification, Skills & Experience]:

• Degree in any Discipline
• 2 to 3 years experience in similar industry, Oil and Gas industry awareness is a plus.
• Ability to communicate fluently with Clients and understand their requirements. Fluent in English speaking and writing skills are mandatory.
• IT skills like MS Word, Excel and PowerPoint is mandatory
• Ability to harness a working environment which encourages teamwork, energy and creativity.
• Strong leadership and excellent problem-solving skills.
• Update the CRM for all the processes related to lead (New opportunities) and operation process.
• French Speaker