Account Manager

Company Description KleanSource is Egypt's most trusted online health and wellness store, specializing in authentic sports supplements, vitamins, healthy foods, and personal care items. The company offers a curated selection of health, beauty, and skincare products designed to support a modern, wellness-focused lifestyle. KleanSource emphasizes product authenticity and quality, providing customers with peace of mind when shopping online. Team members join a growing business in the health and wellness sector, with opportunities to contribute to a customer-centric, high-integrity brand.

Role Description The Account Manager role at KleanSource is a full-time, on-site position based in Cairo, Egypt. This role is responsible for managing key customer and vendor accounts, serving as the primary point of contact for inquiries, orders, and ongoing relationship management. Day-to-day tasks include monitoring account performance, resolving issues, coordinating with internal teams (such as sales, operations, and customer support), and ensuring timely delivery of products and services. The Account Manager will prepare account reports, analyze customer trends, and identify opportunities for upselling and cross-selling within the health and wellness product portfolio. This position also involves maintaining accurate records in CRM systems, participating in meetings, and supporting continuous improvement of account management processes.

Qualifications

• Demonstrated skills in account management, client relationship building, and customer service.
• Experience with sales coordination, order follow-up, and basic negotiation in e-commerce environment.
• Strong organizational and time-management skills, with the ability to handle multiple accounts and priorities.
• Proficiency in using CRM tools, spreadsheets, and other business software to track account activities and performance.
• Negotiate suppliers for better margins, free items, discounts, and exclusive promotions.
• Negotiate special rates for close-to-expiry (CTC) or near-code items to maximize profitability.
• Conduct weekly check-ins with suppliers to strengthen relationships, discuss performance, and explore new business opportunities.
• Work with other online platforms (ie breadfast) to help drive volume/ rev while helping hit set targets
• Knowledge of, or interest in, health, wellness, and nutritional products is a plus.
• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.