We are seeking a dynamic, experienced and strategic-thinking
Account Manager to increase sales from existing clients and proactively develop new business opportunities across the medical sector.
The role
As an Account Manager with a client-centric mentality, your responsibilities include developing trusted, mutually beneficial long-term relationships, building awareness of Knowledge E's portfolio of products and services, and meeting with strategic stakeholders to achieve sales objectives.
Duties
This role focuses on maintaining and developing a healthy and productive relationship with providers and clients within the assigned area and sector, with the aim of achieving the company's growth objectives. It also liaises with cross-functional internal teams to improve the entire client experience. Some of your duties will include:
- Serve as the lead point of contact for all client account management matters
- Generate, develop, and convert leads
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximise profit
- Develop trusted partnership relations with key accounts across multiple touchpoints
- Collaborate closely with internal and external stakeholders and manage their expectations
- Undertake full responsibility for a portfolio of products and services targeted at the medical sector
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Assist with challenging client requests or issue escalations as needed
You are
An independent and proactive team player with excellent analytical skills. If you have a passion for sales, client communication, and understanding client behaviour, we'd like to meet you. Candidates for this role will know how to meet ambitious individual and team-wide sales quotas.
Minimum Job Qualifications
- Proven experience in account management
- Experience in working with the medical sector (Pharma, medical equipment, or similar)
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-Suite
- Experience delivering customer-focused solutions to achieve client objectives
- Exceptional verbal and written communication skills
- Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail
- Ability to handle complex negotiations and complex situations
- Experience in using CRM
Desired extras
- Experience in working in academic publishing
- Arabic speaking
