Account Manager

Job title: Account Manager

Location: Head Office, Arkan Plaza, El Sheikh Zayed, Egypt

About noon

noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we're six years in, but only 5% done.

noon's mission: Every door, Everyday.

What you'll do:

The Account Manager will be an integral part of the Commercial team. They will own their category from the business development side to the growth side. They will be executing key strategic plans through building and maintaining relationships, exploring innovative ways to grow the category, and delivering an exceptional customer experience.

Responsibilities

• Develop and manage strategic relationships with key partners
• Responsible for end-to-end selection & category growth
• Manage inventory and content health
• Ensure best in class customer experience through strong merchandising, content and knowledge of customer journey for the category
• Actively look at the commercial KPIs and explore collaborative opportunities to maximize seller performance and efficiency
• Competitive analysis and benchmarking
• Weekly reporting and key updates to management on seller statuses
• Become the main stakeholder in the performance of a portfolio of stores
• Run root cause analyses to provide answers in the occasion of poor store performance

What you'll need:

• Experience in the on-demand services industry is preferred
• Experience in the ecommerce industry is mandatory
• Minimum 3 years of relevant experience
• Proficiency in SQL
• Strong problem solving, communication and team skills
• Excellent analytical skills and problem-solving capabilities
• Entrepreneurial and go getter spirit
• Ability to work in a fast-paced environment

Who will excel

We're looking for candidates who thrive in a fast-paced, dynamic start-up environment. We're searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.

Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.

Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.

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