Account Manager, Emerging Accounts, Middle East
Context of the role
Reporting to the VP of Account Management MENA the Account Manager, Emerging Accounts will focus on managing and growing a portfolio of smaller and developing clients, including banks, MTOs, PSPs, wallets and fintechs.
You will build strong daytoday relationships with these accounts in the Middle East, helping them get the most value from Thunes. You will be their first point of contact for our products and services, ensuring a great customer experience, driving healthy adoption, and identifying smaller crosssell and upsell opportunities, often in collaboration with more senior Account Managers.
Responsibilities
- Ensure satisfaction across your portfolio of smaller accounts to support positive retention and contractual health
- Identify and follow up on crosssell and upsell opportunities to grow revenue
- Act as a daytoday advocate for your customers, helping Thunes understand their needs and feedback
- Work closely with internal teams (e.g. product, sales, compliance, solution delivery and operations) to resolve issues and improve customer experience
- Support the rollout of new services and features to your accounts, taking into account market specifics (e.g. regulation, competition)
- Take ownership of customer requests, coordinating internally to drive timely resolutions and incremental value
- Use clear, structured communication to keep customers and internal stakeholders informed on progress and next steps
- Maintain accurate, uptodate records in our CRM and other tools, ensuring data quality and completeness
- Build and maintain strong working relationships with colleagues and customers to ease communication and facilitate quick issue resolution
Skills / Qualifications
You're a natural people person who enjoys solving customer problems; you're excited to deepen your knowledge of highgrowth technology and payments businesses; you're organized, proactive, and comfortable working with data and digital tools.
- 37 years experience in B2B Account Management, Customer Success or related clientfacing roles
- Experience managing a portfolio of small to midsized accounts, ideally in technology, SaaS, fintech or financial services
- Payments experience is strongly preferred, but not mandatory if you can demonstrate strong interest and the ability to learn quickly
- Techsavvy and comfortable working with digital tools (e.g. Sales Force, Tableau, spreadsheets) and explaining product features to customers
- Operationally focused, with the ability to methodically grow live accounts by following structured plans and using metrics
- Strong customer success mindset, with a datadriven and processoriented approach to managing accounts
- Solid communication and basic negotiation skills, with the confidence to handle commercial conversations for smaller accounts and to support seniors on larger ones
- Strong written and spoken English; Arabic is a plus
Package And Benefits
- Great compensation package, including performancebased commission
- Medical insurance for you and your family
- Life insurance
- Mobile allowance
- Employee wellbeing & support program
- Learning & Development budget
- Worklife balance (flexibility and hybrid working policy)
- Our team is global: you will work with 65+ different nationalities spread across 5 continents
Sounds like you
About Thunes
Thunes is the Smart Superhighway to move money around the world. Thunes proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.
Thunes network connects directly to over 7 billion mobile wallets and bank accounts worldwide, as well as 15 billion cards via more than 320 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.
Thunes Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the network receive unrivaled speed, control, visibility, protection and cost efficiencies when making real-time payments, globally.
Members of Thunes Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks.
Headquartered in Singapore, Thunes has offices in 14 locations, including Abidjan, Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, Paris, Riyadh, San Francisco and Shanghai.
For more information, visit: https://www.thunes.com/
