We are a fast-growing and dynamic international company with European roots, and operations across six countries.
As we continue to grow, we are looking for an Account Manager to support the sales team by building and managing a strong pipeline, qualifying prospects, and executing targeted outreach to drive new business opportunities.
Requirements
- Client Relationship Management
- Own day-to-day relationships with assigned operator clients post-sale.
- Act as the primary point of contact for commercial and operational matters.
- Lead structured client calls, reviews, and escalation discussions.
- Ensure timely, professional, and well-documented client communication.
- Account Coordination
- Coordinate internally to ensure client requirements and expectations are clearly understood.
- Track key commitments, milestones, and dependencies across accounts.
- Communicate delivery progress, risks, and outcomes clearly to clients.
- Commercial Ownership
- Manage renewals, upsells, and account expansion opportunities.
- Identify growth opportunities based on performance and client needs.
- Maintain accurate account records and forecasts in CRM systems.
- Performance & Insights
- Monitor account performance and promotional activity.
- Interpret performance data and communicate insights clearly to clients.
- Support clients in understanding trade-offs, constraints, and optimization opportunities.
- Escalation Handling
- Own client escalations from identification through resolution communication.
- Coordinate internally to ensure issues are addressed efficiently and transparently.
- Maintain calm, structured communication during incidents or delays.
WHO THIS IS FOR
- This role is suited to professionals who::
- Enjoy owning client relationships and outcomes
- Are comfortable managing senior stakeholders
- Can balance client needs with commercial and operational realities
- Prefer accountability and ownership over hands-on execution
BEHAVIOURAL EXPECTATIONS
- Professional, composed, and reliable
- Clear communicator under pressure
- Organized and detail-oriented
- Comfortable working within defined processes
- Proactive and commercially aware
REQUIRED BACKGROUND & SKILLS
Required
- Bilingual: Turkish and English (fluency in both languages is mandatory)
- 3-5 Yrs Experience in Account Management, Client Services, or customer-facing commercial roles in a B2B environment
- Ability to manage client relationships independently and engage confidently with senior stakeholders
- Experience working with internal delivery or support teams in complex or multi-vendor environments
- Strong communication skills, including handling escalations and challenging conversations professionally
- Organized, disciplined approach to documentation, follow-up, and process adherence
Nice to Have
- Experience in iGaming, betting, or other regulated technology sectors
- Experience managing accounts involving multiple vendors or platform integrations
- Familiarity with performance or revenue metrics such as GGR or promotional reporting
Benefits
Kayan Technology LLC is part of a group of companies operating under the Nexus Solutions brand. At Nexus Solutions, we value each team member and believe in building high-performing teams within a collaborative, close-knit scale-up environment that encourages ownership, accountability, and long-term growth.
With European roots and operations across six countries, we have a established presence in Dubai and are now actively expanding our footprint in the region. As we grow, we are focused on strengthening our culture with people who are driven, commercially minded, and committed to building strong working relationships and a shared team spirit.
Our global team delivers a wide range of technology, operational, and consulting solutions to clients. In an increasingly complex and tightly regulated environment, our clients need more than just world-class technology, they need experienced partners who can guide them through regulatory, operational, and compliance challenges.
Why Join Us
Make an Impact: Your work will directly contribute to our organizational growth and financial health.
Collaborate Globally: Work with dynamic teams across multiple countries
Innovative Environment: We value ideas and move fast to implement improvements
Great Culture: We work hard, support each other, and enjoy what we do.
What We Offer
Premium Medical Insurance: Your health and well-being are our priority.
Performance-Based Bonuses: Annual rewards based on your contribution and impact
Annual Flight Allowance: Financial support for your travel needs
Corporate Benefits: Including gifts for special occasions and team-building activities
Visa Sponsorship: Full visa support to ensure seamless work continuity.
At Nexus Solutions, we value our people and foster a culture of growth, collaboration, and innovation. By joining our team, you'll be part of a company that appreciates your skills and empowers you to make a meaningful impact.
