Purpose
The Projects Account Manager (PAM) is responsible for managing and developing a portfolio of strategic, recurring project customers across the UAE region. This is a hybrid account management and commercial closure role: the PAM protects and grows existing strategic customer relationships while taking primary ownership of commercial progression, proposal management, negotiation, and deal closure for opportunities handed over from the Hunter Business Development Manager, as well as opportunities the PAM generates directly. The role works closely with the Hunter BDM function to convert qualified opportunities into recurring, profitable project business.
Work Overview
- Manages and develops a portfolio of strategic recurring project customer accounts across the UAE region.
- Maintains strong customer relationships to protect and grow strategic accounts and support long-term customer engagement.
- Assumes ownership of qualified opportunities following formal handover from the Hunter Business Development Manager (BDM), and manages them through the remaining commercial sales cycle.
- Manages proposals, commercial negotiations, and deal closure across both new and existing account opportunities.
- Identifies and pursues account expansion opportunities and additional project opportunities within the existing customer base.
- Drives repeat project business and supports long-term customer relationship continuity to reduce customer attrition.
- Supports new business growth alongside the Hunter BDM function, given the relatively small and strategic size of the assigned account portfolio.
- Coordinates commercial activity across assigned accounts, including forecasting, next-step management, and commercial tracking.
- Records all opportunity handovers within CRM, including clear ownership assignment, customer notes, and next actions, ensuring visibility to management and finance.
- Maintains accurate, daily CRM updates covering opportunity management, forecasts, and customer engagement records.
- Collaborates with delivery and technical teams to ensure customer requirements are met and projects are progressed successfully.
- Develops strategic partner and customer relationships, attending networking and customer engagement activities to support market visibility.
- Maintains a minimum of 40 qualified customer meetings per month.
- Supports commercial governance processes, including quarterly true-up reviews, accurate forecasting, and margin/scope tracking.
- Performs other tasks that may be required from time to time.
