This position is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal and external partners, the Account Manager delivers outstanding service and valuable solutions for their customers. The position will run a defined book of business of RMA Accounts within Türkiye and will be accountable for the commercial close of all deals.
Role Responsibilities
- Is a senior client relationship owner for a set of large, complex, priority accounts responsible for sales and retention
- Deep knowledge of the Turkish financial industry trends and can share LSEG vision and how we can help client's agenda
- Successfully engages and executes solution selling strategy to uncover opportunities and collaborate with product sales
- Leads the account planning and definition of key near and long term growth and retention strategies
- Owns pipeline hygiene, accurate sales and cancel forecasting for their set of accounts, pipeline coverage tracking and path to goal analysis
- Provides insights and recommendations on how to increase deal sizes, negotiates longer term deals and more enterprise-wide contracts; should be able to articulate cross-sell and up-sell opportunities to drive larger deals
- Is responsible for the customer lifecycle framework and ensures strong commercial strategy, renewal execution, minimizing cancellations
- Develops broad reaching executive relationships and aligns LSEG senior executives
- Maintains high customer satisfaction and health scores
Qualifications And Experience Required
- Extensive experience of account relationships across multiple sectors / segments
- Extensive experience within an industry and / or product area
- Fluency in both English and Turkish language is required
- Relationship building skills
- Sophisticated selling skills (identify, develop and articulate a complex proposition/consultative selling)
- Superior interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
- Problem solving skills: ability to understand, articulate, structure and solve client needs
- Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
- Ability to collaborate with other teams
- University/college degree
- Significant work experience in applicable industry and knowledge of customer workflow required
- Account management, sales or marketing experience in a customer facing environment required
Why join us
A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme
Constant Learning: 90 Day Sales On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data
Professional Development: Quarterly Connects to ensure you meet your Goals & Objectives
Focus on Wellbeing ; A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily Me Hour, Annual wellness allowance
Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising
Career Stage:
Manager
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership,
Excellence and
Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
