Delivering the Onboarding & Account Servicing platform to support the geographic and digital expansion in Fintech and Mashreq NEO and e& Neo in Egypt
- Verify submitted documentation and ensure all identity verification processes (e.g., KYC, AML) are completed accurately and efficiently.
- Handle Customer's requests received via different channels after verifying the signature and ensuring the completeness and correctness of provided data.
- Troubleshoot and resolve issues encountered by customers during the digital account opening process, ensuring timely resolution and customer satisfaction.
- Ensure the digital onboarding process complies with all Compliance, legal, regulatory and bank's policies.
- Monitor and maintain the digital account opening platform, identifying and suggesting improvements to enhance the customer experience.
- Collaborate with cross-functional teams (e.g., IT, compliance, branches) to improve the digital onboarding process and ensure platform functionality.
- Conduct audits of the account opening process to ensure data integrity and accuracy.
- Provide proactive support to customers via digital communication channels, such as chatbot, assisting with inquiries related to account opening.
Stay updated on the latest trends in digital banking and account opening technologies
- Bachelor's degree holder with an understanding of digital banking
- A minimum of 3 years experience with General Banking knowledge.
- Strong understanding of digital banking systems, customer onboarding processes, and regulatory standards (e.g., KYC, AML).
- Excellent communication and problem-solving skills.
- High attention to detail, accuracy, and organizational skills.
- Familiarity with data security protocols and privacy laws related to digital banking.
- Ability to work in a fast-paced environment, managing multiple customer inquiries and tasks simultaneously.
Proficiency in using Microsoft Office Suite, CRM tools, and other digital tools.
The leading financial institution in MENA
While more than half a century old, we proudly think like a challenger, startup, and innovator
in banking and finance, powered by a diverse and dynamic team who put customers first.
Together, we pioneer key innovations and developments in banking and financial services.
Our mandate To help customers find their way to Rise Every Day, partnering with them through
the highs and lows to help them reach their goals and unlock their unique vision of success.
Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.
We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.
