The Account opening Quality Reviewer is an entry level position responsible for carrying of detailed account opening forms & documentation review for all accounts that are sourced by CGAT primality to assess KYC quality & adequate supporting documentation are collected at the time of account onboarding.
This scope is related to CPC & CG clients. The staff is expected to work closely with the Segment & Acquisition Head.
Customer (KYC) records and measuring correctness, completeness & consistency of these records. The program engages stakeholders and provides formalized defect reporting and feedback on monthly basis to senior management/stakeholders involved in the KYC Record process. The objective is to improve the quality of the KYC process at customer onboarding.
Customer Onboarding Quality Reviewer cannot perform the review of onboarding documentation where he/she involves as maker or checker of KYC Profile to ensure independence of the quality review.
Key Responsibilities:
The responsibilities of Customer Onboarding Quality Reviewer are as follows:
- Conduct end to end reviews of all information and KYC documentation ensuring compliance with local regulation and Citi AML/KYC standards and Customer Identification Program Procedures (CIPP).
- Aggregates quality results, performing and documenting Root Cause Analysis, creating remediation and corrective action plans as well as tracking and reporting on those plans to ensure they are being carried out and having the intended impact (improving quality results).
- Communicate results, observations and recommendations to CGAT Head and other stakeholders on timely basis
- Records the result of the quality reviews in the Manager Controls Assessment (MCA)
- Ensures that deficiencies noted are reflected in the KYC maker and checker's scorecards.
- Assist orLeadcontinuous improvement plan and track implementation and success of initiatives
- Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity
- Assist/Leaddepartmental projects / initiatives as requested
Knowledge/Experience:Required:
- A proven track record with at least 5 -7 years of relevant KYC/AML experience (i.e. Quality Assurance, Client Onboarding, Compliance, Audit and Regulatory)
Preferred
- Compliance, Audit and Regulatory experience desirable
- Strong Operations experience desirable
- Global experience would be beneficial
Skills:- Exhibit good written and verbal communication skills.
- Possess the ability to work with various Stakeholders and build and maintain effective working relationships
- Ability to manage team level processes and deliver presentations
- Ability to proficiently use MS Office products, particularly Word, Excel and PowerPoint
- Strong analytical and time management skills, excellent attention to detail
- Bachelor's Degree or higher with at least5-7 years'experience in relevant domain
- AML/KYC Certifications like ACAMS preferred
Competencies:- Ability to multi-task and work independently
- Ability to work to tight deadlines as part of a team.
- Exhibit good attention to detail while focused on delivery.
- Ability to work on several initiatives concurrently and cope with changes in priorities.
- Proactive and no surprises approach in communicating issues and strength in sustaining independent views
-------------------------------------------------Customer Service
-------------------------------------------------Service & Sales
------------------------------------------------------Full time
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
