Team Leader NEOBIZ SME
Key Result Areas
- Control processing of Digital, CAM and Fintech activities to ensure compliance with policies, procedures, and delivery standards, reflecting in satisfactory audit ratings and customer satisfaction.
- Review and verify customer requests for online banking products and services to protect bank risk and ensure error-free setup.
- Efficiently activate and authorize all account types and online banking products/services to support marketing and sales teams.
- Coordinate with sales, branches, and HO product teams to resolve deficiencies in account opening forms, customer requests, and signature verification.
- Develop and review unit-related systems and procedures, suggesting changes and raising URFs for system improvements to enhance productivity.
- Capture and review daily reports, statistics, and MIS for functional areas and submit them to management.
Operating Environment, Framework and Boundaries Working Relationships
- Centralized processing of account opening, maintenance, signature verification, and online banking services for all Egypt branches, direct sales, and Direct Banking Centre.
- Strict compliance with bank policies and procedures.
- Close coordination with Team Leaders in Egypt.
- Interaction with RBG/CBG Systems Controls Units, ICU, Audit, and Product Managers.
Problem Solving
- Use judgment in handling complex cases.
- Manage workflow to meet delivery standards.
- Resolve staff concerns.
- Balance business group commitments with control.
- Find solutions for incorrect transactions.
- Resolve queries related to processes, documents, and customer requests, ensuring KYC compliance, which will need to be resolved by coordinating with multiple stakeholders.
Decision Making Authority and Responsibility
- Authority to manage the team in a way that optimizes productivity, efficiency and customer experience, keeping in view the established operating procedures of the bank.
- Authority to drive process reviews, technology changes and modifications across the Unit's processes, and in conjunction with related functions across the Bank.
- Broad authority to design and deliver the Onboarding & Account Servicing operational platform required to support the geographic expansion of digital NEOBIZ.
- Ability to operate at multiple levels within the organization, and in a cross functional environment on a day-to-day basis to achieve project objectives.
- Authorize all account setup and maintenance after document review.
- Staff appraisal, training, performance, leave and promotion recommendations.
Knowledge Skills and Experience
- Bachelor Graduate with 6 years of banking experience in centralized operations.
- Comprehensive knowledge of banking activities and online banking products/services.
- Familiarity with bank policies, procedures, local/international rules, and best practices.
- Proficiency in operating systems, financial/non-financial systems, internet banking, SWIFT, etc.
- Strong interpersonal, problem-solving, communication, analytical, leadership, and planning skills.
- Ability to work in a fast-paced environment, managing multiple customer inquiries and tasks simultaneously.
- Proficiency in using Microsoft Office Suite, CRM tools, and other digital tools.
The leading financial institution in MENA
While more than half a century old, we proudly think like a challenger, startup, and innovator
in banking and finance, powered by a diverse and dynamic team who put customers first.
Together, we pioneer key innovations and developments in banking and financial services.
Our mandate To help customers find their way to Rise Every Day, partnering with them through
the highs and lows to help them reach their goals and unlock their unique vision of success.
Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.
We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.
