Accountant (Collections - Commercial)

Job Purpose

Responsible to follow up assigned customers debts including calling and meeting with customers to discuss the
settlement of their outstanding accounts. To monitor customeru2019s adherence to the agreed credit terms, credit
limits and payment terms. To devise quick course of action in event of payment defaulted. To prepare weekly,
monthly and quarterly reports and ensure accounts of defaulters are reported.

Job Accountabilities

Follow-up and Recovery
u2022 Receives the list and files of the customer assigned from the Senior Collection Manager. Studies these
files and plan his work program and priorities. Verifies additional information from Senior Collection
Manager or Sales Manager regarding the customer. Classifies the customers to determine the given
credit facility of each customer and discusses collection and debt plan with the Senior Collection
Manager.
u2022 Calls and arranges formal visits to individual customers to discuss the unpaid dues in their accounts
and expresses. Explains companyu2019s policy with regards to the subject and the consequences if the debt
is not settled on time.
u2022 Follow up with assigned customers to settle debts on time and ensure the signed agreement between
business units and assigned customers are in line with companyu2019s credit policy.
u2022 Monitors customeru2019s adherence to the agreed payment terms and devises immediate regularization
option should there be any default. Informs the customer prior to such defaults and reminds them terms
and conditions he agreed and signed. Asks the customer immediate correction of his payment status
otherwise coordinate with the senior to take further actions.
u2022 Provide the customer with missing documents such as (invoices, PDN, Credit note) to compete the
payment process on time.

Job Accountabilities

Collection Management
u2022 Receives companyu2019s bank statements on daily basis and unidentified all the payment with details and send
it to cash office. Ensure all submitted allocations to cash office are correctly remitted to customer accounts
and inform the senior in case of long overdue debts collected.
u2022 Identify cash payments from corporate customer and send it to cash office to create receipt and allocated
in same day.
u2022 Applies receipts to proper customer on daily basis invoice.
u2022 Receives cheque from customers, gives the customer a temporary receipt of cheque collection and
submitted to cash office with customer details.
u2022 Receives returned cheque from the cash office and report the senior. Holds all returned cheques in a safe
and contact the customer to clarify the reasons of returned cheque. Ensures that payment is done before
giving back the returned cheque to the customer.
u2022 Identifies and reports periodically about all customers returned cheque to the senior. Escalates the issue
to the department manager for further action in case customeru2019s cheque frequently returns.
u2022 Coordinates regularly with business unitsu2019 sales managers to receive the latest update about the customer
profile. Allocate unidentified payments made through Banks after receiving the details from bank or
customer and inform the senior.
u2022 Identifies frequently defaulted customers and report them to the senior. Discusses with the senior an action
plan to force those customers to pay within given credit period.
u2022 Prepares monthly Aging report of customer overdue and mention the reasons non- payment.
u2022 Performance other job-related duties such as providing necessary information and supporting documents
to the administration as required and any other related jobs assigned to him by the supervisor.
u2022 Preparing the following reports on monthly basis to the senior management to view the performance of the
customer & collection (DSO, Top ten & Aging reports by collector)
u2022 Prepares and send the balance confirmations to top 10 customers quarterly.

Minimum Requirements

• Bacheloru2019s degree in accounting, Finance, or a related field.
• 6 years of experience in debt management and credit recovery in similar service industry or bank.
• Regional exposure and retail background are a plus.
• Valid UAE driving licence.
• Proficiency in Arabic and English language
• Public relations, interpersonal and negotiation skills.