FINANCIAL RETURNS
- Ascertain that all charges received for billing are proper and with complete supporting documents and approved credit account with the Hotel
- Ensure timely and accurate billing
- Assist in preparation of correspondence in reference to disputes
- Assist in calculation of travel agent commission for accruals and checking on travel agent commission details
- Reconciles on daily basis the credit card transactions on Opera to the batch register and to investigate any variances
- Maintain a filing system for account receivable records
- Assist in balancing daily transfer to city ledger and post, edit and update to accounts receivable system
- In the absence of the Assistant Credit Manager, handle correspondence and queries regarding city ledger accounts
- Assist in the reconciliation of accounts & respond & resolve account queries
- Process all invoices and statement of accounts
- Ensure all credit card refund submitted have proper documentation and approval before a refund can be done
- Assist in preparation of correspondence for disputes and chargeback
- Liaises closely with the Assistant Credit Manager in reviewing and maintaining the Aged Trial Balance of Accounts Receivable/ Accounts Receivable Aging
- Provide training to Front Office and Food & Beverage on credit card related matters
PEOPLE
- Communicate and coach the Duty Managers/ Supervisors / Front Office Cashiers / Finance team members to ensure Finance policies and procedures are adhered to.
- Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective 2 way communication.
- Work better together with the other Finance team member, taking over the duties when he/she is not available.
Guest Experience
- Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
- Take action to address these needs in order to exceed their expectations
RESPONSIBLE BUSINESS
- Strict implementation of the Control Self-Assessment (CSA) and achieve 100% score in CSA Audit of Credit Card and Accounts Receivable category
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
accountability
- Ensure compliance to the IHG policies, procedures and statutory requirement
- Maintain accounting controls by preparing and recommending policies and procedures to improve the work flows in accounts department
- Coordinate and administrate in Control Self-Assessment audit
- Reports directly to and communicates with the Assistant Credit Manager on all matters pertaining to accounting and financial controls.
- Performs other duties as required
QUALIFICATIONS AND REQUIREMENTS:
- Minimum Diploma or equivalent.
- Previous experience in the field is preferred.
- Valid membership with the Saudi Organization for Chartered and Professional Accountants (SOCPA) is required.
- Able to communicate with and lead colleagues.
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